{"name":"Sangoma","description":"<h3>Sangoma – Empowering Businesses with Essential Communications</h3><p>At Sangoma, we power the future of business communications with innovative, scalable, and reliable solutions. From voice, video, and messaging to networking and security, our all-in-one platform keeps businesses seamlessly connected—anytime, anywhere. As the leaders in Asterisk and FreePBX open-source projects, we don’t just build technology; we drive innovation to shape the way the world communicates.  </p><p>Our culture thrives on trust, collaboration, and a passion for customer success. At Sangoma, you’ll find the agility of a startup with the stability of a profitable, publicly traded company. If you're looking to make an impact, grow your career, and be part of a team that values integrity, accountability, and teamwork, we’d love to meet you.</p>","jobs":[{"title":"Accounts Receivable Specialist (Hybrid Sarasota)","shortcode":"42DC5D8CEA","code":"","employment_type":"Full-time","telecommuting":false,"department":"Finance & Accounting","url":"https://apply.workable.com/j/42DC5D8CEA","shortlink":"https://apply.workable.com/j/42DC5D8CEA","application_url":"https://apply.workable.com/j/42DC5D8CEA/apply","published_on":"2026-10-30","created_at":"2026-08-10","country":"United States","city":"Sarasota","state":"Florida","education":"Unspecified","experience":"Associate","function":"Accounting/Auditing","industry":"Telecommunications","locations":[{"country":"United States","countryCode":"US","city":"Sarasota","region":"Florida","hidden":false}],"description":"<h2>Accounts Receivable Specialist</h2><h3>About Sangoma</h3><p>Sangoma is an established communications technology company providing a comprehensive portfolio of business communications solutions, including Unified Communications (UCaaS), Contact Center (CCaaS), SIP Trunking, and cloud-based services. We help businesses stay connected through reliable, innovative communication technologies.</p><p>We are looking for a detail-oriented and organized Accounts Receivable Specialist to join our Finance &amp; Accounting team. This individual will support the company's accounts receivable operations, ensuring accurate customer billing, timely payment processing, account reconciliation, and effective resolution of billing discrepancies.</p><p>The ideal candidate is analytical, comfortable working with financial data, and able to manage multiple priorities in a fast-paced environment.</p><h3>Responsibilities</h3><ul><li>Prepare, review, and process accurate and timely customer invoices in accordance with established billing procedures.</li><li>Manage customer accounts receivable activities, including payment tracking, account maintenance, and follow-up on outstanding balances.</li><li>Apply customer payments accurately and reconcile payments against outstanding invoices.</li><li>Monitor accounts receivable aging reports and assist with collection efforts to support timely payment.</li><li>Research and resolve customer billing inquiries, payment discrepancies, and account disputes.</li><li>Prepare account adjustments, credit memos, and billing corrections as needed.</li><li>Perform monthly customer account reconciliations and assist with month-end closing activities.</li><li>Identify billing discrepancies, investigate root causes, and recommend process improvements.</li><li>Collaborate with internal departments, including Sales, Customer Support, and Finance, to resolve billing and account-related issues.</li><li>Maintain accurate customer account records and supporting documentation.</li><li>Assist with improving billing procedures, reporting, and accounts receivable processes.</li></ul><p></p><p><strong>Requirements</strong></p><h3>Requirements</h3><ul><li>Minimum of 2 years of experience in accounts receivable, billing, or a related accounting/finance role.</li><li>Experience working with financial systems or ERP platforms such as Microsoft Dynamics GP (Great Plains), Sage, NetSuite, or similar applications.</li><li>Strong Microsoft Excel skills, including the ability to work with spreadsheets, analyze financial data, and perform reconciliations.</li><li>Understanding of accounts receivable processes, invoicing, payment application, and account reconciliation.</li><li>Strong analytical and problem-solving skills with exceptional attention to detail.</li><li>Excellent verbal and written communication skills, with the ability to interact professionally with customers and internal stakeholders.</li><li>Ability to manage multiple priorities, meet deadlines, and work independently in a team environment.</li><li>Strong organizational skills and a commitment to accuracy.</li></ul><p>Preferred Qualifications</p><ul><ul><li>Experience working in a technology, telecommunications, SaaS, or recurring-revenue business.</li><li>Familiarity with recurring billing processes and customer account management.</li><li>Experience with accounts receivable aging reports and collections support.</li><li>Experience supporting month-end financial close activities.</li></ul></ul><p><strong>Benefits</strong></p><h3>What We Offer</h3><ul><li>Comprehensive benefits, including medical, dental, vision, and short- and long-term disability coverage, effective after a short waiting period.</li><li>401(k) matching program with a 100% match on the first 4% contributed.</li><li>Employee Stock Purchase Plan eligibility after one year of service.</li><li>Flexible Time Off and company holidays.</li><li>An entrepreneurial work environment with opportunities for professional growth.</li></ul><p><strong>Compensation:</strong> $20–$25 per hour, commensurate with experience, qualifications, and location.</p><h3>Additional Information</h3><p>Candidates must be legally authorized to work in the United States on a full-time basis for any employer.</p><p>Sangoma is an Equal Opportunity Employer and considers all qualified applicants without regard to protected characteristics, including protected veteran status and individuals with disabilities.</p><p>No agencies or third-party resumes, please.</p>"},{"title":"Senior QA Engineer - PBX, UCaaS, VOIP (Onsite)","shortcode":"0B8E2C5D1A","code":"","employment_type":"Full-time","telecommuting":false,"department":"Development and Engineering","url":"https://apply.workable.com/j/0B8E2C5D1A","shortlink":"https://apply.workable.com/j/0B8E2C5D1A","application_url":"https://apply.workable.com/j/0B8E2C5D1A/apply","published_on":"2026-10-13","created_at":"2026-10-06","country":"India","city":"Bengaluru","state":"Karnataka","education":"Bachelor's Degree","experience":"Mid-Senior level","function":"Engineering","industry":"Telecommunications","locations":[{"country":"India","countryCode":"IN","city":"Bengaluru","region":"Karnataka","hidden":false}],"description":"<h2>Senior QA Engineer</h2><h2>About the Role</h2><p>At Sangoma, we're looking for a Senior QA Engineer with strong hands-on experience testing complex software and telephony or real-time communications platforms. This role focuses on ensuring the reliability, functionality, and quality of our cloud communications products, including UCaaS, CCaaS, VoIP, and related applications.</p><p>The ideal candidate combines strong manual testing and technical troubleshooting skills with experience investigating complex defects across application, network, and telephony layers. You'll take ownership of quality for assigned features, develop effective test strategies, validate complex call flows and integrations, and collaborate closely with Engineering, Product Management, DevOps, and Technical Support to deliver reliable software.</p><p>Experience with Asterisk, FreePBX, or an equivalent PBX or telephony platform is essential. Automation experience is beneficial, but the ability to independently test and troubleshoot complex communications scenarios is the priority.</p><h2>Responsibilities</h2><ul><li>Own QA activities for assigned features and releases, including test strategy, risk assessment, test planning, regression coverage, defect investigation, and release readiness.</li><li>Design and execute manual, functional, integration, system, regression, API, and end-to-end tests for complex communications platforms and related applications.</li><li>Validate telephony functionality, including call flows, SIP signaling, dialplan behavior, SIP trunks, call routing, and relevant media-related scenarios.</li><li>Independently investigate complex defects and intermittent call failures using application logs, SIP traces, packet captures, Linux command-line tools, and other appropriate diagnostic methods.</li><li>Isolate root causes across application, network, database, and telephony components, working with Engineering to reproduce issues and validate fixes.</li><li>Test integrations among PBX applications, backend services, databases, REST APIs, external services, and third-party telephony components.</li><li>Validate negative scenarios, error handling, data integrity, service interactions, and failure recovery across interconnected systems.</li><li>Develop and maintain regression strategies that prioritize high-risk functionality and identify opportunities for automated or continuous validation.</li><li>Perform Linux-based application troubleshooting, service diagnostics, database validation, and basic network troubleshooting.</li><li>Collaborate with Engineering, Product Management, DevOps, and Technical Support to investigate customer-reported issues and production defects.</li><li>Participate in defect triage, root-cause analysis, release reviews, and other activities necessary to maintain product quality.</li><li>Use Git and CI/CD or equivalent continuous-testing workflows to support effective test execution and release validation.</li><li>Contribute to QA process improvements, testing documentation, test coverage, and quality metrics.</li><li>Provide technical guidance to junior QA engineers and help improve testing practices across the team.</li></ul><p></p><p><strong>Requirements</strong></p><h3>Required Qualifications</h3><ul><li>4+ years of hands-on software QA experience testing complex applications or platforms.</li><li>Demonstrated hands-on experience testing VoIP, PBX, UCaaS, CCaaS, IVR, or an equivalent telephony or real-time communications platform.</li><li>Experience testing telephony functionality, such as call flows, SIP signaling, call routing, SIP trunks, dialplans, or comparable platform-specific functionality.</li><li>Experience independently investigating complex technical defects using logs, diagnostic tools, and other technical evidence.</li><li>Practical experience troubleshooting Linux-based applications, services, or systems.</li><li>Understanding of network fundamentals relevant to communications troubleshooting.</li><li>Experience testing REST APIs, backend services, and integrations, including negative scenarios, error handling, and data validation.</li><li>Experience developing test strategies, planning regression coverage, assessing quality risks, and supporting release decisions.</li><li>Experience with defect tracking, defect triage, root-cause investigation, and collaboration with software developers.</li><li>Experience using Git and working with CI/CD pipelines or equivalent software delivery and continuous-testing workflows.</li><li>Strong analytical, problem-solving, documentation, and communication skills.</li><li>Ability to work independently, manage competing priorities, and provide technical guidance to other QA team members.</li><li>Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.</li></ul><h3>Preferred Qualifications</h3><ul><li>Experience with Asterisk, FreePBX, or other PBX and telephony platforms.</li><li>Experience using Asterisk CLI, Wireshark, SIP traces, packet captures, or comparable telephony diagnostic tools.</li><li>Experience troubleshooting SIP signaling, RTP/media flows, NAT, call routing, or interoperability issues.</li><li>Experience with Python, Bash, or other scripting languages to support testing and troubleshooting.</li><li>Experience with test automation frameworks such as Selenium, Playwright, Cypress, or comparable tools.</li><li>Experience with performance testing, distributed systems, cloud applications, and microservices.</li><li>Experience with Docker, Kubernetes, AWS, Azure, or Google Cloud.</li><li>Experience mentoring QA engineers and improving testing processes, tools, and regression coverage.</li></ul><p><strong>Benefits</strong></p><h3>Why Join Sangoma?</h3><p>At Sangoma, we value our employees and provide benefits designed to support their professional growth, financial security, and overall well-being.</p><ul><li><strong>Health &amp; Medical Coverage.</strong> Comprehensive medical insurance to support you and your family's healthcare needs.</li><li><strong>Work Life Balence</strong>. Flexible work schedules that help maintain a healthy balance between your professional and personal commitments.</li><li><strong>Financial Security</strong>. Provident Fund (PF) benefits and Gratuity in accordance with applicable statutory requirements.</li><li><strong>Career Growth.</strong> Opportunity to work on innovative telecom and cloud communication technologies while collaborating with experienced engineering and product teams.</li><li><strong>Learning &amp; Development. </strong>Gain hands-on exposure to advanced VoIP, SIP, SBC, and gateway technologies while continuously expanding your technical expertise.</li></ul><p>If you're passionate about software quality and enjoy solving complex technical challenges in cloud communications, we'd love to hear from you.</p>"}]}