# Operations Specialist (Vietnam)

> 12Go Asia · Vietnam (Remote) · Full-time · Posted 2026-05-18

**Workplace:** remote

**Department:** Supply

## Description

We are looking for a detail-oriented and proactive **Supply Operations Specialist** to join our team. In this role, you will serve as the primary point of contact for operators and suppliers after deals are signed, ensuring seamless day-to-day operations, updates, and coordination. You will collaborate closely with the Supply Business Development team, as well as cross-functional teams including Customer Support, Product, and Finance, to deliver a smooth and reliable supplier experience.

Your work will be essential to maintaining strong supplier relationships, ensuring operational excellence, and quickly resolving any issues that arise – all while optimizing content, pricing, and availability across our platform.

### **Responsibilities**

-   Supplier Relationship Management – Act as the main operational contact for suppliers, providing ongoing support and maintaining open communication channels.
-   Operational Execution & Maintenance – Manage day-to-day updates to supplier contracts, routes, and systems, including enabling/disabling services as needed.
-   Issue Resolution & Escalation – Own the resolution of technical or operational challenges; collaborate with internal teams to troubleshoot and resolve backend or system issues.
-   SLA & Booking Monitoring – Track booking statuses and system-generated processes to ensure full SLA compliance and timely service delivery.
-   Manual Adjustments & Reconciliations – Handle manual updates to bookings, correct inventory discrepancies, and ensure financial accuracy in coordination with our finance team.
-   Content & Workflow Management – Support suppliers in maintaining accurate and appealing content (descriptions, images, rates), and ensure internal SOPs and workflows remain updated and aligned with process changes.
-   Availability & Pricing Optimization – Collaborate with suppliers to keep availability and pricing up to date and competitive.

Support Integration – Respond to inquiries from internal teams (e.g., Customer Support via Zendesk or Slack), particularly when coordination with suppliers is required.

## Requirements

-   **Strong proficiency in English and Vietnamese – Mandatory**
-   **Willingness to work in shifts and during weekends – Mandatory**
-   Minimum 6 months of relevant experience in operations, account management, or a similar role
-   Excellent communication and interpersonal skills, with the ability to collaborate and influence both internal and external stakeholders
-   Strong attention to detail and ability to work under pressure in a fast-paced environment
-   Experience working with CRM or support platforms such as Salesforce, Zendesk, or similar tools
-   Proficiency in Excel; analytical mindset and strong problem-solving skills

## Apply

[Apply at 12Go Asia](https://apply.workable.com/12go/j/7C2FDE852C/apply)

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