# Branch Manager

> 2070Health · Hosur, India · Full-time · Posted 2026-06-24

**Workplace:** on_site

**Department:** 2070 Health

## Description

**This role is not for 2070 Health.**  

The Branch Manager will be responsible for the overall operational, financial, and administrative performance of the IVF centre. The role requires strong leadership, patient-centricity, team management, business development, and compliance oversight to ensure seamless branch operations and achievement of organizational goals.

### Key Responsibilities

### Patient Experience & Service Excellence

-   Ensure high patient satisfaction, optimum efficiency levels, low error rates, and service delivery as per defined quality standards.
-   Monitor and enhance the overall patient journey at the branch.
-   Ensure timely patient follow-ups through the team.
-   Resolve patient concerns related to billing, counselling, and services, escalating matters when required.
-   Build and maintain strong relationships with patients.

### Team Leadership & People Management

-   Recruit, train, mentor, and monitor the Front Office team.
-   Drive team productivity, morale, and performance.
-   Conduct regular team meetings, brainstorming sessions, and floor rounds.
-   Initiate training and development programs for team members.
-   Manage duty rosters, leave planning, and manpower allocation.
-   Foster a culture of accountability, innovation, and teamwork.

### Branch Operations Management

-   Take complete ownership of branch operations and performance.
-   Ensure smooth functioning of front office, counselling, cashiering, and patient management processes.
-   Monitor appointment scheduling and operational workflows.
-   Improve efficiency of counselling and IPL services.
-   Monitor OT case TAT and other operational KPIs as per NABH standards.
-   Ensure process adherence across all departments.

### Revenue & Financial Management

-   Accountable for branch revenue, profitability, P&L, and EBITDA performance.
-   Monitor cashiering records and billing processes to minimize errors.
-   Identify and prevent billing leakages through continuous process improvement.
-   Resolve billing discrepancies through effective cross-functional coordination.

### Referral Network & Business Development

-   Develop and maintain strong relationships with internal and external referral doctors.
-   Regularly meet referral doctors to strengthen partnerships and increase referrals.
-   Plan and execute branch-level marketing and awareness activities.
-   Enhance the branch's visibility and reputation in the local market.
-   Conduct competitor analysis and assess market opportunities.

### Compliance, Documentation & Quality

-   Ensure compliance with GarbhaGudi policies and government regulations.
-   Maintain all NABH-related documentation and operational standards.
-   Ensure proper maintenance of medical records as per regulatory requirements.
-   Uphold ethical standards and organizational policies across all branch functions.
-   Monitor quality parameters and implement corrective actions where necessary.

### Stakeholder Management

-   Coordinate effectively with internal departments and external stakeholders.
-   Maintain key external relationships to facilitate smooth patient movement and service delivery.
-   Escalate critical operational issues to management in a timely manner.

### Key Skills & Competencies

-   Branch Operations Management
-   Healthcare/Hospital Administration
-   Team Leadership & People Management
-   Revenue & P&L Management
-   Patient Relationship Management
-   Business Development & Referral Management
-   Process Improvement & Quality Management
-   Compliance & NABH Standards
-   Problem Solving & Decision Making
-   Communication & Stakeholder Management

### Additional Responsibilities

-   Any other duties and responsibilities assigned by the Management from time to time.

**Location:** GarbhaGudi IVF Centre (Hosur, TN)  
**Industry:** Healthcare / IVF & Fertility Services  
**Employment Type:** Full-Time

## Apply

[Apply at 2070Health](https://apply.workable.com/2070health/j/2BF005EF5E/apply)

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