# Senior Manager - Hospital Operations and Revenue > 2070Health · Gurugram, India · — · Posted 2026-10-05 **Workplace:** on_site **Department:** Everhope Oncology ## Description Job Description Senior Manager - Hospital Operations & Revenue **Department:** Operations **Location:** Gurgaon **Experience:** 7–12 years in hospital operations, revenue cycle management, administration, or a combination of these **Industry:** Healthcare / Hospital ### Role Overview We are looking for an experienced **Revenue Operations & Administration professional** who can take end-to-end ownership of hospital revenue operations while also managing key administrative and operational functions. The ideal candidate should have strong experience in **hospital revenue management, billing operations, collections, MIS, process improvement, and coordination with clinical and non-clinical departments**, along with the ability to independently manage hospital administration and day-to-day operational requirements. This is a **senior, hands-on role** requiring strong ownership, analytical ability, stakeholder management, and the ability to work closely with doctors, clinical teams, finance, front office, insurance/TPA teams, vendors, and hospital leadership. ### Key Responsibilities ### 1\. Revenue Operations & Revenue Cycle Management - Own and monitor the hospital's **end-to-end revenue cycle** from patient registration and billing through collections and closure. - Monitor daily, weekly, and monthly revenue performance against targets. - Identify revenue leakage, billing gaps, missed charges, discounts, write-offs, and collection delays. - Ensure accurate and timely billing across OPD, IPD, surgeries, diagnostics, pharmacy, procedures, and other hospital services. - Monitor **AR, outstanding payments, collections, credit billing, insurance/TPA receivables, and patient dues**. - Coordinate with Finance, Billing, Front Office, Insurance/TPA, Clinical and Operations teams to resolve revenue-related issues. - Track insurance/TPA claims, approvals, deductions, denials, and settlement timelines. - Analyse revenue trends and prepare **MIS, dashboards, and management reports**. - Identify opportunities to improve revenue realization, patient conversion, average billing value, and operational efficiency. - Establish and monitor revenue-related SOPs, controls, and processes. - Ensure appropriate coordination between clinical services and billing teams so that all billable services are captured correctly. - Monitor discounts, refunds, credit notes, and exceptional approvals in line with hospital policies. - Work with leadership to develop and implement **revenue improvement initiatives**. ### 2\. Hospital Administration & Operations - Manage day-to-day **hospital administrative operations** and ensure smooth functioning of non-clinical activities. - Coordinate with departments including Front Office, Facility, Housekeeping, Security, Maintenance, Biomedical, IT, Procurement, and other support functions. - Ensure adequate availability and functioning of essential hospital facilities, equipment, utilities, and support services. - Manage and coordinate with external vendors, service providers, and contractors. - Monitor vendor performance, service quality, contracts, and operational issues. - Ensure administrative processes are aligned with hospital policies, statutory requirements, and applicable quality/accreditation standards. - Support hospital leadership in implementing operational policies, SOPs, and process improvements. - Handle escalations related to patients, attendants, vendors, and internal stakeholders from an administrative perspective. - Monitor facility-related issues and ensure timely closure through respective teams. - Support audits, inspections, compliance requirements, and documentation related to hospital operations. ### 3\. Cross-Functional Leadership - Act as a key coordination point between **Revenue, Finance, Clinical, Nursing, Front Office, Insurance/TPA, HR, and Administration**. - Work closely with doctors and clinical leadership to improve operational and revenue processes without compromising patient experience. - Lead regular review meetings and track action items to closure. - Develop strong relationships with internal and external stakeholders. - Drive accountability and ensure timely resolution of operational and revenue-related issues. ### 4\. MIS, Analytics & Process Improvement - Develop and maintain dashboards covering: - Daily/monthly revenue - Collections - AR/outstanding - TPA/insurance receivables - Department-wise revenue - Patient volumes - Billing and collection efficiency - Revenue leakage - Operational KPIs - Analyse trends and provide actionable insights to hospital leadership. - Identify bottlenecks and implement process improvements. - Use data to support management decision-making and improve profitability and operational efficiency. ### Key Performance Indicators (KPIs) - Achievement of monthly/annual revenue targets - Revenue growth and revenue realization - Reduction in revenue leakage - Improvement in collections and AR ageing - TPA/insurance claim settlement turnaround time - Billing accuracy and reduction in billing errors - Department-wise revenue performance - Timely closure of operational issues - Vendor/service quality and cost optimization - Patient experience and administrative service quality - Compliance with hospital SOPs and applicable standards ### Candidate Profile **Education:** - Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, Finance, or a related field. - MBA/MHA/PG qualification preferred. **Experience:** - 7–12 years of relevant experience in **hospital revenue operations, revenue cycle management, hospital administration, or healthcare operations**. - Candidates with experience managing both **revenue and administration** will be strongly preferred. - Experience in a hospital, oncology centre, multispecialty hospital, or healthcare organisation is preferred. ### Required Skills - Strong understanding of **hospital revenue cycle management** - Hospital billing and collection processes - Insurance/TPA processes and claim management - Revenue MIS and analytics - Hospital administration and facility coordination - Vendor management - Strong Excel/MIS skills - Process improvement and SOP implementation - Financial and commercial acumen - Strong communication and stakeholder-management skills - Problem-solving and decision-making ability - Ability to manage multiple functions simultaneously - Strong ownership and execution orientation ### Ideal Candidate The ideal candidate is someone who can **independently own hospital revenue operations while simultaneously managing administration**, rather than functioning only as a billing or administration specialist. Someone with strong experience in **either Revenue Operations or Hospital Administration**, but with sufficient exposure and capability to take ownership of the second function, may also be considered. ## Apply [Apply at 2070Health](https://apply.workable.com/2070health/j/A13F838D63/apply) --- Powered by [Workable](https://www.workable.com)