# Executive, Merchant Support

> 2C2P · Taguig, Philippines · Full-time · Posted 2026-09-08

**Salary:** unknown currency 21,000–25,000

**Workplace:** on_site

**Department:** Operations Support

## Description

1\. Merchant/Partner Onboarding & Implementation

-   Assist the team with merchant/partner onboarding procedures as needed, particularly when additional support is required.

-   Coordinate with other Merchant/Partner teams, as well as internal Business and Technical teams, to support onboarding activities.
-   Assist the team in collecting and completing required partner documentation from BD, particularly when additional support is required.

2\. Business Development (BD) Support

-   Support BD activities during pre-sales, implementation, and post-sales stages.
-   Assist in reviewing technical documents (e.g., API documentation) and flag potential issues or inconsistencies. (Preferred, but not required)

-   Assist in coordinating and monitoring operational tickets as needed.

-   Assist with internal training and knowledge-sharing sessions as needed.

3\. \*\*Merchant/Partner Support\*\*

-   Coordinate internal and external stakeholders through email, phone, meetings, or other applicable communication channels.

-   Handles the checking or coordinate internal and external stakeholders related to:

-   Transaction tracking

-   Fraud and chargeback transactions

-   Transaction errors

-   Operational issues

-   Scheduled and unscheduled system changes

-   System outages

4\. \*\*Ticket Management & Escalation\*\*

-   Monitor open trouble tickets and follow up on pending issues.
-   Escalate tickets to the appropriate teams when necessary.
-   Ensure proper coordination and follow-through until issues are resolved.

5\. \*\*Documentation & Knowledge Management\*\*

-   Maintain and update FAQs and user guides for merchants and partners.

6\. \*\*Reporting & Data Analysis\*\*

-   Assist in preparing regular support-related reports for Management.

-   Assist in preparing ad-hoc statistical reports and analysis on payment transactions as required.

7\. \*\*Process Improvement\*\*

-   Identify recurring merchant/partner issues and potential process gaps.
-   Recognize trends and provide insights to improve support processes.
-   Share relevant findings and reports with the team.

## Apply

[Apply at 2C2P](https://apply.workable.com/2c2p/j/756C17EE62/apply)

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