# Junior Account Manager

> 3 Oaks Gaming · Bratislava, Slovakia (Remote) · Full-time · Posted 2026-10-20

**Workplace:** remote

**Department:** AM Promo Unit

## Description

You will join the Commercial Team at **3Oaks Gaming**, working with B2B partners in the **Sweepstakes & Social Projects** market (US, Canada, Australia, Europe). You'll focus on managing existing accounts with full operational support from our Content, Promo, Integration, Onboarding, and Marketing teams.

This role is based on-site in **Bratislava (Slovakia) or Malta**. We are looking for someone with a strong passion for the iGaming industry, eager to learn quickly, grow professionally, and bring fresh ideas to the team!

## Requirements

-   **From 6 months to 1 year of experience** in Sales, Account Management, Customer Support, Marketing, or any other client-facing role (in any industry).
-   **Experience in the iGaming industry is not required**, but a passion for learning and a drive to understand how the industry operates is essential;

-   **Upper-Intermediate / Advanced (Fluent) English is a MUST** (both written and spoken for daily B2B communication);
-   **Strong willingness to learn**, grow with the team, and bring fresh ideas and solutions based on new knowledge;
-   **Good working knowledge of MS Excel / Google Sheets** (ability to work with formulas, calculate percentage changes, monitor KPIs, and spot trends)
-   **Ability to communicate and present** effectively across all levels inside and outside the organization;
-   **Well-organized, reliable, proactive, and responsible**;
-   **Client-oriented** with a solid understanding of what high-quality service looks like;
-   **Flexibility regarding working hours:** readiness to stay in touch or respond outside standard working hours when necessary due to different time zones;

**Main Tasks**

-   **Support Account Managers and the Team Lead** in building and maintaining strong customer relationships, taking ownership of assigned tasks and clients, and following through on agreed actions;
-   **Support day-to-day management** of customer accounts, respond to enquiries, and coordinate timely follow-up on requests and issues;
-   **Become an expert** in using our **Client Area** and **Back Office** systems;
-   **Act as a point of contact** between customers, Account Managers, and the technical team, coordinating issue resolution and keeping customers informed;
-   **Educate customers** on system functionalities and new features;
-   **Support promotional planning** with customers alongside a dedicated Account Manager, using performance insights to help identify opportunities for account growth;
-   **Track agreed promotional activities**, including marketing and social media commitments, and follow up proactively to support their delivery;
-   **Assist in creating internal documentation** and supporting compliance tasks;
-   **Monitor account KPIs and month-on-month performance in Excel**, calculate percentage changes, flag trends and anomalies, and share actionable findings with Account Managers.

## Benefits

🎰 Be part of the international iGaming industry – Work with a top European solution provider and shape the future of online gaming;

💕 A Collaborative Culture – Join a supportive and understanding team;

💰 Competitive salary and bonus system – Enjoy additional rewards on top of your base salary;

📆 Unlimited vacation & sick leave – Because we prioritize your well-being;

📈 Professional Development – Access a dedicated budget for self-development and learning;

🏥 Healthcare coverage – Available for employees in Ukraine and compensation across the EU;

🫂 Mental health support – Free consultations with a corporate psychologist;

🇬🇧 Language learning support – We cover the cost of foreign language courses;

🎁 Celebrating Your Milestones – Special gifts for life’s important moments;

⏳ Flexible working hours – Start your day anytime between 9:00-11:00 AM;

🏢 Flexible Work Arrangements – Choose between remote, office, or hybrid work;

🖥 Modern Tech Setup – Get the tools you need to perform at your best;

🚚 Relocation support – Assistance provided if you move to one of our hubs.

## Apply

[Apply at 3 Oaks Gaming](https://apply.workable.com/3-oaks-gaming/j/E57C09DE27/apply)

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