# SaaS Support Engineer Internship

> 3E · Brussels, Belgium (Hybrid) · Full-time · Posted 2026-06-15

**Workplace:** hybrid

**Department:** Customer Support

## Description

As a SaaS Support Engineer Intern, you will play a key role in ensuring the smooth running of our services while maintaining **a high level of customer satisfaction**. You will be instrumental in maintaining our SynaptiQ platform and providing first-level support to our clients, as well as assisting with onboarding and with development of new features.

Your key responsibilities will be:

**1\. Client Support and Engagement:**

-   Handle first-level support tickets from clients, providing efficient solutions to technical issues and escalating more complex problems to the Senior SaaS Engineer team when necessary.
-   Assist the service delivery team with the deployment of assets into the SynaptiQ platform.
-   **Understand clients' needs** and **translate these into appropriate technical solutions.**
-   Assist with the **helpdesk and ticketing system**, performing offsite analysis, and providing guidance in the installation of equipment.

**2\. Platform Development:**

-   Provide input/ideas for **the development and maintenance of the SynaptiQ platform**.
-   Implement the appropriate configuration of newly developed features under the supervision of Senior SaaS Engineers.
-   Adhere to quality standards to ensure the software meets both technical and customer needs.

**3\. Testing and Debugging:**

-   Carry out testing of new features and updates, identifying bugs and ensuring the platform's stable operation.
-   Provide detailed reports on bugs and assist in their resolution.

**4\. Process Improvement:**

Propose creative solutions to **improve or automate internal tools and processes** and implement solutions.

**5\. Continuous Learning:**

-   Keep abreast of the latest developments in SaaS technologies and platforms.
-   Continually improve your knowledge and skills to contribute more effectively to the team.

As a part of our team, you will have the opportunity to develop your skills and explore a varied range of topics. Upon completion of your traineeship, there is the potential for you to secure a long-term employment contract with us.

## Requirements

To successfully fill this role, we are looking for someone fitting the following profile:

-   You are enrolled in an **Engineering degree** (in renewable energy, mechanical, electrical engineering or related field) or you have recently completed one.
-   You have full proficiency in **English**.
-   You have strong **analytical skills** to analyse data flows (i.e. through FTP, API or SQL Data collectors, UI dashboards etc).
-   You have **excellent communication skills**, proactive attitude and customer-oriented mindset.
-   You have a **curious mindset**, always looking for ways to improve processes and tooling.
-   You are **interested in SaaS products** and ready to deep dive into it.

Bonus points for:

-   You have knowledge of French and/or Dutch.
-   You are familiar with **object-based programming** languages (JavaScript, Python, VBA).
-   You have knowledge of **databases and operating systems**.
-   You are experienced with MySQL or other relational database management system.

## Benefits

Our offices are hidden in the centre of Brussels with a view on a pond, with ducks and a heron bringing a regular visit. In addition to a **stimulating** atmosphere in a highly motivated group of people, 3E offers a unique opportunity to further develop yourself in a company/team with an ambitious growth plan, delivering innovative services.

Furthermore:

-   A **6-month** full-time traineeship.
-   **Possibility to permanently join the team** after the completion of your internship.
-   **Training** on the job by our experts so you get to know our solution and work in and out
-   **Flexibility** in our open-minded company.
-   **Home working (2 days per week)**
-   An **international** environment: projects in over 100 countries worldwide, colleagues of over 20 nationalities.

_**\>> Check-out what Simon has to say about what it means to work as a SaaS Engineer at 3E:**_ [](https://www.youtube.com/watch?v=onqvbcMEhEg)[Working as a SaaS Engineer at 3E](https://www.youtube.com/watch?v=onqvbcMEhEg)

![](https://workablehr.s3.amazonaws.com/uploads/photos/631338/68b2741b617bd4dc3c4f33eddbb907ce.png)

## Apply

[Apply at 3E](https://apply.workable.com/3e/j/A54691B31D/apply)

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