# Experience Design Team Leader

> 99brightminds · Dubai, United Arab Emirates · Contract · Posted 2026-10-28

**Workplace:** on_site

## Description

99Bright Minds is hiring an Experience Design Team Leader to define the future-state experience architecture and blueprint for a large, multi-site consumer service ecosystem. This is a senior leadership role that owns the end-to-end customer experience architecture, from service blueprints and journey architecture through to experience standards and implementation planning.

## Requirements

**Key responsibilities**

-   Define and own the end-to-end customer experience architecture across the service ecosystem.
-   Design connected service ecosystems, not standalone touchpoints.
-   Build and maintain service blueprints, journey architecture and design systems.
-   Set prioritization frameworks and lead implementation planning.
-   Facilitate workshops and align cross-functional stakeholders around a shared experience vision.
-   Coach and lead a team of experience designers.
-   Turn customer insights into scalable operating models and experience standards.

**Requirements**

-   **8–12 years** of experience in Service Design, Experience Design or Customer Experience.
-   Background in Retail, Hospitality, Aviation or other multi-site consumer environments.
-   Proven experience designing connected service ecosystems.
-   Strong expertise in service blueprints, design systems, journey architecture, prioritization frameworks and implementation planning.
-   Exceptional facilitation skills: leading workshops, aligning stakeholders and coaching a design team.
-   Ability to translate customer insights into scalable operating models and experience standards.

**Nice to have**

-   Experience in the UAE
-   Experience with large transformation programs or experience standards rollouts
-   Background in design systems and operating model design

## Apply

[Apply at 99brightminds](https://apply.workable.com/99brightminds/j/8F9D53F118/apply)

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