# Sr. Customer Success Manager-TSET

> A2MAC1 · Minato-Ku, Japan (Hybrid) · — · Posted 2026-10-21

**Workplace:** hybrid

**Department:** Sales

## Description

**Presales & Solution Consulting**

-   Support the sales process with manufacturing and solution expertise
-   Lead customer discovery sessions and needs analyses focused on product costing and carbon footprint assessment across different manufacturing processes and use cases
-   Translate customer requirements into tailored solution concepts, including value propositions, scope definitions, and configuration/customization approaches
-   Deliver product demonstrations and presentations to both technical and business stakeholders
-   Answer functional and technical customer questions related to manufacturing costing logic, software capabilities, feasibility, and data flows
-   Support RFP/RFQ processes and contribute to proposal creation with clear assumptions, scope boundaries, and solution definitions
-   Capture customer and market feedback and collaborate with Product Management to identify gaps, opportunities, and future improvements

**Customer Success & Implementation**

-   Become part of the Customer Success team responsible for rolling out B2B enterprise software solutions to customers in the automotive and manufacturing industries, primarily within German-speaking markets
-   Develop expert-level knowledge of the Tset software, including its features, functionalities, and user perspective
-   Identify customer business needs and use cases, and design and implement suitable solutions within Tset
-   Use software APIs to perform simple to intermediate configuration and customization tasks, such as data imports and report creation
-   Lead and facilitate customer workshops and discussions to ensure optimal solution design and proactive expectation management
-   Build and maintain strong customer relationships, serving as the main point of contact for concerns, escalations, and ongoing communication
-   Collaborate closely with Customer Support and Product Management to ensure customer issues and tickets are tracked and resolved efficiently
-   Analyze customer feedback and usage data to identify improvement opportunities and enhance the overall customer experience

_**Project Management & Cross-Functional Collaboration**_

-   _Define project scope, objectives, timelines, and resource requirements_
-   _Develop and manage detailed project schedules while taking ownership of project execution and controlling responsibilities_
-   _Collaborate closely with Sales, Product, Development, and Customer Success teams to ensure strong internal alignment and smooth project handovers_

_Ensure clear communication and coordination between internal teams and customers throughout project delivery and implementation phases_

## Requirements

**Technical & Professional Qualifications**

-   Knowledge of manufacturing and production technologies, such as machining, forming, casting, injection molding, or assembly
-   Technical background in mechanical engineering, manufacturing engineering, or comparable hands-on experience in manufacturing environments
-   Ideally, experience in at least one of the following areas:

-   SaaS
-   Enterprise software
-   Automotive or manufacturing industry
-   Product costing
-   Product sustainability

-   _Experience in project management and ideally in customer success, customer service, or customer-facing operations_
-   _Familiarity with project management and collaboration tools such as Asana, Jira, Confluence, Zendesk, Slack, G-Suite, and MS Office_
-   Confident handling of data and analytical tools, especially Excel; experience with costing tools is a plus
-   Hands-on mindset when working with and administering software products

**Customer & Communication Skills**

-   Experience in customer-facing roles is a plus, such as presales, consulting, application engineering, or process engineering with customer interaction
-   Excellent communication and comprehension skills in English, along with strong client communication skills in German
-   Ability to explain complex technical topics clearly and understand customer needs effectively
-   Strong analytical and structured problem-solving skills, including the ability to ask the right questions
-   Professional Japanese & English proficiency; alternatively, strong expertise in manufacturing and/or product costing is required

**Working Style & Personal Competencies**

-   High level of ownership and ability to work independently
-   Strong attention to detail and proactive attitude in identifying and escalating critical issues
-   Analytical mindset with the ability to solve problems efficiently and effectively

**Travel Readiness**

-   Willingness to travel occasionally within APAC and internationally/intercontinentally (approximately 10 trips per year)

**Language Skills**

-   Fluent in Japanese and English

## Apply

[Apply at A2MAC1](https://apply.workable.com/a2mac1/j/34760F4586/apply)

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