# Customer Success Manager (senior profile)

> A2MAC1 · Detroit, United States (Hybrid) · Full-time · Posted 2026-07-02

**Workplace:** hybrid

**Department:** Sales

## Description

**Presales & Solution Consulting**

-   Support the sales process with manufacturing and solution expertise
-   Lead customer discovery sessions and needs analyses focused on product costing and carbon footprint assessment across different manufacturing processes and use cases
-   Translate customer requirements into tailored solution concepts, including value propositions, scope definitions, and configuration/customization approaches
-   Deliver product demonstrations and presentations to both technical and business stakeholders
-   Answer functional and technical customer questions related to manufacturing costing logic, software capabilities, feasibility, and data flows
-   Support RFP/RFQ processes and contribute to proposal creation with clear assumptions, scope boundaries, and solution definitions
-   Capture customer and market feedback and identify gaps, opportunities, and future improvements

**Customer Success & Implementation**

-   Become part of the team responsible for rolling out B2B enterprise software solutions to customers in the automotive and manufacturing industries, primarily within German-speaking markets
-   Develop expert-level knowledge of the Tset software, including its features, functionalities, and user perspective
-   Identify customer business needs and use cases, and design and implement suitable solutions within Tset
-   Use software APIs for intermediate configuration and customization tasks, such as data imports and report creation
-   Lead and facilitate customer workshops and discussions to ensure optimal solution design and proactive expectation management
-   Build and maintain strong customer relationships, serving as the main point of contact for concerns, escalations, and ongoing communication
-   Collaborate cross-functionally to ensure customer issues and tickets are tracked and resolved efficiently
-   Analyze customer usage data to identify improvement opportunities and enhance the customer experience

**Project Management & Cross-Functional Collaboration**

-   Define project scope, objectives, timelines, and resource requirements
-   Develop and manage detailed project schedules while taking ownership of project execution and controlling responsibilities
-   Collaborate closely with Sales, Product Development, and Customer Success teams to ensure strong internal alignment and smooth project handovers
-   Ensure clear communication and coordination between internal teams and customers throughout project delivery and implementation phases

## Requirements

**Technical & Professional Qualifications**

-   Bachelor's degree or higher in Engineering (Automotive, Mechanical, Industrial), Information Systems, Computer Science, Data Analytics, or a closely related field

-   Equivalent combinations of specialized training and progressive responsible professional experience may be accepted in lieu of a formal degree
-   Preferred: Master's degree in Business Administration, Engineering Management, Data Analytics, or Marketing

-   Professional German proficiency (minimum C1); alternatively, strong expertise in manufacturing and/or product costing is required

-   Knowledge of manufacturing and production technologies, such as machining, forming, casting, injection molding, or assembly
-   Technical background in mechanical engineering, manufacturing engineering, or comparable hands-on experience in manufacturing environments
-   Experience in at least one of the following preferred- SaaS, Enterprise Software, Automotive or Manufacturing, Product Costing, Product Sustainability
-   Experience in project management and ideally in customer success, customer service, or customer-facing operations
-   Familiarity with project management tools such as Asana, Jira, Confluence, Zendesk, Slack, G-Suite, and MS Office
-   Experience in customer-facing roles is a plus, such as presales, consulting, application engineering, or process engineering with customer interaction

**Skills and Abilities**

-   Excellent communication and comprehension skills in English and German
-   Ability to explain complex technical topics clearly and understand customer needs effectively
-   Strong analytical and structured problem-solving skills with a hands-on mindset
-   High level of ownership and ability to work independently
-   Strong attention to detail and proactive attitude in identifying and escalating critical issues
-   Confident handling of data and analytical tools, especially Excel; experience with costing tools is a plus
-   Willingness to travel occasionally within Europe and internationally/intercontinentally (approximately 10 trips per year)

## Benefits

-   PTO
-   PAID COMPANY HOLIDAYS
-   401(K) + EMPLOYER MATCH
-   MEDICAL, DENTAL, VISION INSURANCE
-   LIFE INSURANCE
-   DISABILITY INSURANCE
-   TUITION REIMBURSEMENT
-   FSA

## Apply

[Apply at A2MAC1](https://apply.workable.com/a2mac1/j/82BA7F2364/apply)

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