# Customer Success Manager - West Coast

> A2MAC1 · San Francisco, United States (Hybrid) · Full-time · Posted 2026-07-31

**Workplace:** hybrid

**Department:** Sales

## Description

**Mission**

Ensure customer success by co-managing with Sales the full customer lifecycle, from onboarding to renewal and expansion, while acting as a hands-on, technically credible partner embedded within customer workflows. The Customer Success Manager drives adoption, expansion and retention. Measurable value is provided through benchmarking insights, competitive intelligence, and engineering-level analysis, enabling customers to make critical product and cost decisions. The role requires deep engagement with California OEMs, OESs, and technology-driven teams, delivering both strategic guidance and day-to-day operational support.

Customer Engagement & Value Delivery

-   Act as a day-to-day interface with engineering, program, and procurement teams at key Clients
-   Support ad-hoc technical requests, benchmarking questions, and study needs in real-time
-   Deliver office hours, trainings, onsite workshops, and technical deep dives to drive adoption
-   Maintain continuous visibility into customer roadmap, priorities, and program milestones
-   Act as a bridge between customer teams and A2MAC1 global experts (Costing & Insights, Product, Engineering, Production)

Customer Growth & Expansion

-   Drive growth by identifying expansion opportunities, supporting program decisions, and partnering with Sales on technical deals and pilots
-   Monitor account health with data and analytics to proactively manage risks and opportunities
-   Lead technical and business reviews to support renewals with targeted, lifecycle-based deliverables
-   Execute cross-functional escalation and mitigation strategies to protect retention and ensure success

Benchmarking & Competitive Insights

-   Act as a technical advisor, translating customer needs into guidance while delivering training and driving tool adoption
-   Deliver benchmarking insights and competitive trends to support engineering and leadership decisions
-   Translate A2MAC1 data into actionable, program-aligned recommendations
-   Capture customer feedback and market insights to inform product strategy

Retention & Customer Health Management

-   Monitor customer health, adoption trends, and engagement metrics
-   Identify risks and execute mitigation strategies
-   Develop account success plans aligned to customer objectives
-   Lead renewal readiness reviews and retention initiatives
-   Coordinate executive escalations and recovery plans where needed

Professional Development & Expertise

-   Maintain expertise in automotive systems, engineering principles, data analytics, and SaaS solution design.
-   Stay current on emerging technologies, competitive intelligence, and industry trends
-   Complete required certifications in product platforms, analytics tools, and customer success methodologies

## Requirements

Educational Requirements

-   **Required:** Bachelor’s degree or higher in Engineering (Automotive, Mechanical, Electrical, Industrial), Information Systems, Computer Science, Data Analytics, or a closely related field.

-   _Equivalent combinations of specialized training and progressively responsible professional experience may be accepted in lieu of a formal degree_

-   **Preferred:** Master’s degree in business administration, Master’s in Engineering, Engineering Management, Data Analytics

**Professional Requirements**

-   Experience working with or at: OEM engineering teams / tech-driven automotive companies
-   5+ years of experience in automotive engineering, program management, benchmarking, product planning, cost engineering, customer success, technical consulting, or related customer-facing technical role
-   Demonstrated ability to engage and influence stakeholders from engineering teams through executive leadership.
-   Hands on experience utilizing competitive benchmarking, teardown data, cost analysis, vehicle architecture studies, or market intelligence to support engineering or business decisions.
-   Demonstrated success influencing or directly driving customer retention, expansion, renewals, and long-term account growth.

Skills & Abilities

-   Ability to travel 30–50% to customer sites, industry events, and internal meetings.
-   Strong understanding of automotive engineering concepts, vehicle systems, and OEM/supplier processes, with the ability to engage deep technical stakeholders across engineering, sourcing, and program teams
-   Proficiency with CRM platforms, analytics tools, and benchmarking methodologies; able to translate complex technical data into clear business insights and compelling narratives
-   Excellent communication, stakeholder management, and problem-solving skills, with a proactive, insight-driven, and customer-embedded consulting mindset
-   Adaptability to operate effectively in fast-moving, ambiguous, and innovation-driven environments (including startup / EV OEM culture), with a commitment to continuous technical and professional development

## Benefits

-   PTO
-   PAID COMPANY HOLIDAYS
-   401(K) + EMPLOYER MATCH
-   MEDICAL, DENTAL, VISION INSURANCE
-   LIFE INSURANCE
-   DISABILITY INSURANCE
-   TUITION REIMBURSEMENT
-   FSA

## Apply

[Apply at A2MAC1](https://apply.workable.com/a2mac1/j/9290606B73/apply)

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