# Customer Success Manager

> A2MAC1 · Tokyo, Japan (Hybrid) · — · Posted 2026-09-22

**Workplace:** hybrid

**Department:** Sales

## Description

Activity

\- Seek together with key account managers new sales opportunities with new and existing customers in Japan for market development

\- Deep and comprehensive preparation and presentation of product and service proposals to clients and coordinating with internal resources to achieve sales growth

\- Prepare, analyse and evaluate SOWs of clients from technical perspective and align with clients

\- Conducting training / onboarding & technical communication to customer to increase customer satisfaction.

\- Build long term relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.

\- Support throughout post sales cycle

\- Analyze customer data to measure customer health and proactively define corrective action plan when needed

\- Manage account escalations and find the right action plan to avoid any major customer issue(s)

\- Drive customer outcomes, product adoption and customer experience to secure renewals

\- Managing events with clients for product and service promotion, such as TechDays, workshops, Webinars etc.

\- Customer visit and supporting sales to do technical clarification, technical engagement and support to customer.

\- Work as a contact window between sales, product / program team and operations team to secure smooth implementation of sales projects and services

Activities are further detailed and organized below :

Sales support

1\. Pre Sales Support

 Create technical curiosity in line with participants profiles and needs

(Sales/Engineer/Purschasing/Development Planning etc.)

 Perform Technical presentation and platform DEMO

 Prepare User Start Guide -> Train customers to use products effectively during Test Access period

2\. After Sales Support

 kick off trainings ： Prepare/Send Platform Start Guide

 Train customers to use products effectively

3\. Ongoing Support

 Day to day support : Inquiry / Database support (Tips and tricks) / IT issue

Ensure the usage

1\. Monitor and promote the usage

 Check the usage through credit consumption

 Exhibition

 Platform Demo

 Technical Presentation (Create curiousity/provide solution with A2MAC1 services)

 Workshop : Account plan integration

 Webinar/Seminars

2\. Documentation : Make/Update How to videos / PDF / FAQ

Product Operation

1\. Learn the key product detail

 Be a regional liason for the focus products

 Learn the product roadmap and collect customer input, requirements, and feedback on needs in terms of product and program enhancement etc.

2\. Lead the product feedback /improvement cycle

 Receive the feedback from customers

3\. Promote existing and new product

KEY MEASURES & INDICATORS (main KPIs used in the role)

1\. Achieve regional sales revenue target

2\. Retention of existing clients / Renewal rate

3\. # of training sessions

4\. Customer usage: credits and users

5\. New clients / client business growth

## Requirements

PROFILE REQUIRED

Professional Background

• Bachelor degree in Automobile Industry, Electrical or Mechanical Engineering, or equivalent education

• 3-5 years minimum experiences in technical field (product engineering, technical sales, customer success or similar field) in Automobile industry

• OEM experience is a Plus

• Understanding and knowledge of the technologies related with Automobile Products.

• Demonstrated excellence in analytical thinking, process development and improvement, problem solving and planning

• Willing and able to address escalated client issues with speed and urgency

• Cooperative and team-oriented personality with high motivation

• Experience or strong technical understanding in vehicle aerodynamics, CFD simulation, digital engineering, energy management strategies or related automotive technologies is a strong plus.

• Fluent in English&Japanese

Skills & Abilities

• Experience in Automotive Engineering

• Target-orientated, self-motivated

• Exceptional interpersonal and communication skills

• Accept business trip (Domestic mainly / overseas some times)

• Demonstrated ability to lead technical pre-sales activities for advanced engineering solutions, including customer discovery, technical presentations, demonstrations, and value-based discussions with OEM engineering teams.

## Apply

[Apply at A2MAC1](https://apply.workable.com/a2mac1/j/A060975F4C/apply)

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