# Tamheer Program - Customer Service & Programs Specialist

> Aanaab · Jeddah, Saudi Arabia · Temporary · Posted 2026-07-29

**Workplace:** on_site

**Department:** Qualifications

## Description

We are looking for a **Customer Service & Programs Specialist** to assist our users with their questions and inquiries about our training programs, enrollment process, and payments. The role involves communicating with users primarily via **WhatsApp and email** and using our internal systems and reports to investigate issues and provide accurate, timely support. The role also includes **program operations support**, including enrollment tracking, sending invitations and live-session links, monitoring trainee attendance and content completion.

**  
Key Responsibilities**

-   Check the number of enrolments regularly for each program, prepare lists and follow-up sheets.
-   Follow up on the trainees joining the program and ensure that invitations are sent to all trainees before the beginning of each program.
-   Create WhatsApp groups for each launch and follow up on both WhatsApp and Telegram groups.
-   Send reminders to trainees for live sessions and send links.
-   Start the sessions and ensure that the trainers and trainees enter.
-   Communicate with the trainees and follow up on their entry to the live sessions.
-   Provide support and respond to trainees' inquiries in groups and ensure that they reach and have all the necessary resources.
-   Follow up on the trainees' completion of the content and send reminders before the end of the course. Updating follow-up lists after meetings, before and after the end of the session.
-   Send messages to those who passed and those who did not pass and the reasons for not passing.
-   Preparing lists of passed and failed trainees for each program.
-   Organizing follow-up files for programs on the drive.

## Requirements

-   Bachelor’s degree in Business Administration or a related field.
-   Good command of the English language (written and spoken).
-   Basic to intermediate proficiency in Microsoft Office applications.
-   Strong organizational, communication, and time-management skills.
-   Strong problem-solving and customer service mindset.
-   Ability to multitask and manage time effectively.

## Benefits

-   A supportive, collaborative work environment.
-   Opportunities to learn and grow in customer support and success.
-   The chance to contribute to a mission-driven company transforming professional development in the region.

## Apply

[Apply at Aanaab](https://apply.workable.com/aanaab/j/49104837C0/apply)

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