# APOC Manager > ABM UK · Harmondsworth, United Kingdom · Full-time · Posted 2026-05-13 **Workplace:** on_site **Department:** LHR Airport ## Description **LOCATION: Heathrow Airport** **SHIFT PATTERN: 4 on 4 off** **SALARY: Competitive** _If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!_ Role Purpose  The APOC (Airport Operation Control Centre) Manager is accountable for the day-to-day operational oversight and strategic decision-making relating to PRS performance across Heathrow Airport. Acting as Bronze Command, the role ensures delivery against ECAC regulations, Service Level Agreements (SLAs), and key operational performance targets, while minimising disruption to passengers and airline partners.  This role plays a critical part within the Airport Operations Control Centre (APOC), providing leadership, performance governance, stakeholder coordination, and real-time operational response across all terminals.  Key Accountabilities  - Real-time decision-making to minimise performance impact to PRM passengers and airline operations  - Proactive identification of risks, constraints, and early indicators of operational deviation  - Oversight of operational coverage and resource allocation across all terminals  - Acting as Bronze Command during incidents and operational disruptions  - Guide and coach the operational team during operational occurrences.    - Role model and ambassador for the organisation, living the company’s core values of Honesty, Respect, Integrity, Collaboration, Innovation, Excellence and Trust  Key Responsibilities  Operational Performance & Control  - Drive consistency, quality, and continuous improvement across the PRM service throughout the terminals  - Proactively compile, analyse, and report performance data throughout the operational day  - Ensure accurate and timely reporting of PRS operational status to stakeholders  - Raise P Status in response to operational risk or disruption and liaise with Heathrow Airport Limited (HAL)  Leadership & Coordination  - Chair and lead daily operational meetings  - Work closely with Heads of Terminals, Terminal Operations Managers, HAC Managers, Allocations, and APOC stakeholders  - Provide escalation support where terminal, HAC, or allocation coverage gaps exist  - Act as escalation point for APOC desk queries including:   - Incidents involving PRMs or staff  - Medical emergencies  - Security breaches  - Immigration or security congestion (including PRM lanes)  Resource & Workforce Management  - Monitor daily staffing levels across all terminals  - Make real-time redeployment decisions to address operational pressures  - Ensure appropriate resource planning for the following 72 hours, aligned to PRM forecasts  - Oversee operational coverage during periods of absence, holiday, or sickness  - Manage and allocate overtime equitably, prioritising individual terminal operational needs  Incident & Reporting Management  - Complete detailed reports for all incidents and accidents  - Share reports with HAL and internal stakeholders as required  - Lead root cause analysis in collaboration with operational managers and clients  - Compile Power BI reports for stakeholders.   Stakeholder & Client Engagement  - Maintain strong, proactive working relationships with internal and external stakeholders  - Always represent the operation professionally  Health & Safety Responsibilities  The post holder will:  - Comply fully with ABM Health & Safety policies, procedures, and protocols  - Ensure all accidents and incidents are reported correctly  - Escalate safety concerns appropriately  - Lead by example in maintaining a strong safety culture  Required Skills & Experience  Essential  - Excellent communication, influencing, and stakeholder management skills  - Strong analytical capability with the ability to make data-led, justifiable decisions  - Proven ability to make difficult decisions under pressure  - Strong people leadership and conflict resolution skills (verbal and written)  - Proficient in Microsoft Word, Excel, and PowerPoint  - Confident in navigating operational and performance management systems  - Calm and professional under pressure  - Ability to produce clear, concise verbal and written reports  - Strong attendance, punctuality, and reliability  - Ability to work collaboratively as part of a wider team  - Understanding of equality, diversity, and inclusion principles  - High standard of personal presentation  - Commitment to the values and objectives of ABM and its clients  - Understanding of Disability and Accessibility legislation (desirable)   Personal Characteristics  - Calm and resilient in high-pressure operational environments  - Safety-first mindset  - Motivational, collaborative, and team-focused leadership style ## Benefits We’re proud to offer a great range of benefits including: - 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home - Mental Health support and Life Event Counseling - Get Fit Programme - Financial and legal support - Cycle to work scheme - Access Perks at Work, our innovative employee app where you can find: - Perks: discounts, gift cards, cashback, and exclusive offers - Life: Search for resources and tools on topics ranging from family and life to health, money and work - Support: Online chat or telephone service for urgent support in a crisis For more information about ABM’s benefits, visit our  **About ABM:** ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit . ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. ## Apply [Apply at ABM UK](https://apply.workable.com/abm-careers/j/639D1A8E2F/apply) --- Powered by [Workable](https://www.workable.com)