# Microsoft 365 Delivery Consultant > aCloud · Singapore, Singapore · Full-time · Posted 2026-04-22 **Salary:** SGD 66,000–110,000 **Workplace:** on_site **Department:** Solutions & Consulting Services ## Description ### Role Purpose The M365 Delivery Consultant owns end-to-end technical delivery of Microsoft 365 solutions across identity, endpoint, security, and Modern Work workloads. This is a hands-on implementation role — you take full ownership from design through go-live, proactively resolve blockers, and communicate progress and risks clearly to stakeholders at every stage. ### Key Responsibilities ### 1\. Implementation & Deployment Ownership •        Take technical ownership from kickoff through go-live and hypercare. •        Execute configuration, testing, and validation personally on critical path steps. •        Follow LLD implementation sequences; flag deviations immediately and update documentation. •        Run structured UAT, capture results, and resolve failures before client sign-off. •        Validate rollback procedures in lower environments before go-live. •        Own post-go-live stabilisation: tuning, issue resolution, and handover readiness. ### 2\. Problem-Solving & Technical Escalation •        Diagnose identity and endpoint issues: enrolment failures, Conditional Access conflicts, policy mismatches, token behaviour. •        Root-cause analysis before applying fixes — document what failed, why, and how to prevent recurrence. •        Escalate with a diagnosis and context on what has already been tried, not just a symptom. •        Anticipate failure modes during design and build mitigations in before implementation day. •        Flag when a solution design is not fit for a customer environment — propose alternatives, not just problems. ### 3\. Stakeholder Communication •        Maintain a consistent communication rhythm: status updates, risk flags, and milestone confirmations without being prompted. •        Present technical trade-offs in plain language for non-technical stakeholders. •        Surface scope risks, timeline slippage, or constraints in writing before they become escalations. •        Run structured workshops with clear agendas, documented outcomes, and follow-up action logs. •        Produce written decision summaries at each major milestone. ### 4\. Documentation & Deliverables •        **HLD:** Architecture, component interactions, integration dependencies, security posture, design rationale. •        **LLD:** Configuration specs, policy definitions, implementation sequences, environment parameters, rollback procedures. •        **Runbooks:** Operational procedures, escalation paths, day-2 support guidance. •        **Handover Packs:** Knowledge transfer checklists, admin onboarding guides, steady-state procedures. •        Keep documentation audit-ready; update to reflect what was deployed, not what was planned. ### 5\. Core Technical Delivery — Microsoft Entra •        Design and implement Conditional Access, MFA, and passwordless authentication. •        Configure Named Locations, access controls, and Zero Trust-aligned session management. •        Deliver SSO via SAML/OIDC; validate authentication flows end-to-end before sign-off. •        Troubleshoot token, claim, and policy issues in production and test environments. ### 6\. Core Technical Delivery — Microsoft Intune •        Deploy MDM/MAM policies, compliance baselines, app deployment configs, and device configuration profiles. •        Implement Endpoint Security policies and confirm device state post-enrolment before closing delivery. •        Onboard Windows and mobile endpoints; validate enrolment flows and remediate failures. ### 7\. Core Technical Delivery — Microsoft Purview (Must-Have) •        Design and implement Sensitivity Labels and label policies across Exchange, SharePoint, OneDrive, and Teams. •        Deploy DLP policies: scoped per workload, tested in simulation mode before enforcement, tuned post-deployment. •        Configure Information Lifecycle Management: retention labels, policies, and disposition review workflows. •        Implement Insider Risk Management policies where applicable; scope to avoid over-reach. •        Conduct Purview readiness assessments and validate configurations in staging before go-live. •        Advise on multi-region data residency and regulatory context (PDPA, GDPR, MAS TRM) where applicable. ### 8\. Supporting Workloads (Project-Dependent) •        M365 governance: Exchange Online, SharePoint, OneDrive, Teams hardening. •        Tenant-to-tenant migrations: Exchange, SharePoint/OneDrive, Teams, endpoint profiles. •        Microsoft Defender for Endpoint: onboarding, baseline hardening, alert tuning. •        Tenant security assessments: Secure Score, Conditional Access posture, endpoint health. •        Azure (project-dependent): RBAC, networking, logging/monitoring, identity integrations. ## Requirements ### Must-Have •        Microsoft Entra ID — Conditional Access, MFA, SSO/SAML/OIDC; hands-on config and troubleshooting. •        Microsoft Intune — MDM/MAM, compliance policies, device configuration baselines, enrolment flows. •        Microsoft Purview — Sensitivity Labels, DLP, ILM, Insider Risk; hands-on implementation and post-deployment tuning. •        End-to-end M365 project delivery in a consulting, SI, MSP, or enterprise IT environment. •        Customer-facing delivery: workshops, stakeholder management, technical presentations. •        HLD/LLD authoring and structured technical documentation. •        PowerShell scripting for deployment, validation, and troubleshooting. ### Good-to-Have •        Certifications: SC-300, MD-102, MS-102, SC-400, SC-401 or equivalent. •        Microsoft Defender for Endpoint. •        Tenant-to-tenant migration tooling: BitTitan, Quest, ShareGate. •        Microsoft Azure: RBAC, networking, logging/monitoring integrations. •        Hybrid identity and migration readiness experience. Behaviours We Hire For Technical skill is necessary but not sufficient. We are looking for consultants who demonstrate: •        **Ownership Mentality:** Takes responsibility for outcomes, not just activities. •        **Structured Problem-Solving:** Diagnoses before acting; builds solutions that address root causes. •        **Proactive Communication:** Updates stakeholders unprompted; flags risks with mitigations. •        **Intellectual Honesty:** Says what needs to be said — to clients and internally. •        **Delivery Focus:** Finds ways forward rather than reasons to wait. •        **Continuous Learning:** Stays ahead of the platform; shares knowledge with the team. ## Benefits •        **Career Growth:** Lead and grow in a fast-expanding Microsoft partner organisation across ASEAN. •        **Global Exposure:** Collaborate with leading international technology partners. •        **Cutting-Edge Work:** Deliver Modern Work, Security, and Compliance solutions for prominent enterprises. •        **High-Performance Culture:** A team that values collaboration, ownership, and excellence. •        **Continuous Learning:** Advanced training, certifications, and real-world challenges. ## Apply [Apply at aCloud](https://apply.workable.com/acloud/j/580FB29853/apply) --- Powered by [Workable](https://www.workable.com)