# Live Chat Agent

> ADF Medical Services Inc. · New York, United States (Remote) · Full-time · Posted 2026-04-11

**Salary:** USD 69,887–91,221

**Workplace:** remote

**Department:** REMOTE

## Description

**JOB OPENING — Live Chat Agent** **ADF Medical Services Inc.**

We're hiring an energetic and professional **Live Chat Agent** to deliver real-time support to our patients and clients online. If you're a fast typist with a friendly attitude and strong written communication skills — this role is perfect for you.

**Role:** Live Chat Agent

**Department:** Customer Support & Patient Services

**Location:** Fully Remote **🕐 Type:** Full-Time / Part-Time

## Requirements

**What You'll Do:**

-   Respond to patient and client inquiries instantly through our live chat system
-   Provide helpful and accurate information on services, appointments, billing, and support
-   Manage multiple live chat conversations simultaneously with speed and professionalism
-   Log and document all chat interactions accurately in our CRM system
-   Identify and escalate urgent or unresolved issues to the appropriate team
-   Deliver a consistently positive and professional patient experience in every chat
-   Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times

## Benefits

**What We Offer:**

-   Competitive pay
-   Health, dental & vision benefits (full-time employees)
-   Paid time off & paid holidays
-   Flexible shift options including evenings and weekends
-   Supportive team environment and ongoing coaching
-   Career growth and advancement opportunities within ADF Medical Services

## Apply

[Apply at ADF Medical Services Inc.](https://apply.workable.com/adf-medical-services-inc/j/2578330B16/apply)

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