# Email Support Specialist

> ADF Medical Services Inc. · Dallas, United States (Remote) · Full-time · Posted 2026-04-11

**Salary:** USD 68,770–98,776

**Workplace:** remote

**Department:** REMOTE

## Description

**📋 JOB OPENING — Email Support Specialist** **ADF Medical Services Inc.**

We're hiring a detail-oriented and professional **Email Support Specialist** to handle patient and client communications through our email support channels. If you're a strong writer with excellent follow-through and a passion for helping people — this role is for you.

**Role:** Email Support Specialist

**Department:** Customer Support & Patient Services

**Location:** Fully Remote **🕐 Type:** Full-Time / Part-Time

## Requirements

**What You'll Do:**

-   Respond to patient and client email inquiries promptly and professionally
-   Provide accurate information on services, appointments, billing, and general support
-   Compose clear, empathetic, and well-structured email responses
-   Track and manage open email tickets to ensure timely resolution
-   Follow up with patients and clients to confirm issue resolution and satisfaction
-   Escalate complex or sensitive inquiries to the appropriate department
-   Document all email interactions accurately in our CRM and support systems
-   Maintain strict patient confidentiality in accordance with HIPAA guidelines

## Benefits

**What We Offer:**

-   Competitive pay
-   Health, dental & vision benefits (full-time employees)
-   Paid time off & paid holidays
-   Flexible scheduling options
-   Supportive team environment and ongoing coaching
-   Career growth opportunities within ADF Medical Services

## Apply

[Apply at ADF Medical Services Inc.](https://apply.workable.com/adf-medical-services-inc/j/3855667F0C/apply)

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