# Director of Programs > Advanced Behavioral Health, Inc · Middletown, United States (Hybrid) · Full-time · Posted 2026-07-24 **Salary:** From USD 104,737 **Workplace:** hybrid **Department:** 500000 - WISE ## Description **POSITION SUMMARY:** The MH Waiver Program Director leads the day-to-day operations of ABH's Mental Health Waiver Program. This role is responsible for developing and executing a comprehensive strategic plan aligned with ABH's mission and values, establishing internal policies and procedures, and identifying opportunities for program growth, innovation, and community collaboration. **DUTIES AND RESPONSIBILITIES:** **Strategic Planning & Program Development** •          Build and maintain a statewide provider network for all Mental Health Waiver services. •          Develop ongoing training for clinical staff, provider agencies and direct care staff. •          Oversee new service development from concept through launch; identify key projects, partnerships, and program ventures •          Establish and maintain performance metrics and reporting structures to track outcomes and support data-driven decision-making •          Identify strategic risks and develop mitigation plans; advise senior leadership on complex programmatic issues **Budget & Financial Oversight** •          Oversee fiduciary responsibilities for the Mental Health Waiver (authorizations, claims and participant self-direction of services. •          Identify areas for resource reallocation, efficiency improvements, or growth investment •          Partner with executive leadership on long-range financial planning and program sustainability **SUPERVISORY DUTIES AND RESPONSIBILITIES:** **Team Leadership & Operations Management** •          Oversee daily program operations and establish clear weekly, monthly, quarterly, and annual performance goals •          Assign work, set deadlines, monitor productivity, and ensure staff understand their roles and responsibilities •          Conduct regular team meetings and coordinate vendor relationships to support program delivery and consensus-building •          Manage client assessment coordination, service tracking, and network-wide care continuity •          Serve as primary organizational contact for DHMAS and DSS assigned staff; participate in ongoing project meetings •          Lead full-cycle hiring, onboarding, and performance management for direct reports •          Provide ongoing coaching, constructive feedback, and professional development support to team members •          Foster a culture of continuous learning, collaboration, and accountability •          Partner with HR to address employee relations issues, disciplinary matters, and complaints in accordance with policy and applicable law ## Requirements **EDUCATION AND EXPERIENCE:** •          Master’s degree in Behavioral Health, Human Services, Public Health, Business Administration, or related field •          Progressive management and supervisory experience in behavioral health or human services •          Knowledge of CMS waivers and state/federal behavioral health regulatory frameworks •          Equivalent combination of education, training, and experience will be considered **Preferred:** •          Experience engaging community organizations and individuals in recovery •          Proficiency in data analysis and program reporting •          Active Connecticut professional license: LCSW, LMFT, LPC, or RN **KNOWLEDGE, SKILLS, AND ABILITIES:** **Knowledge** •          Behavioral health issues, community case management, and coordinated care across multiple providers and agencies •          State and federal regulations governing behavioral healthcare, including confidentiality, compliance, and reporting requirements •          Ethical standards, professional conduct, and conflict of interest principles relevant to behavioral healthcare •          Program development, quality improvement, strategic planning, and data-driven outcome measurement **Skills** •          Strong leadership and supervision: communicating clear goals, organizing workflow, providing timely feedback, and developing team capability •          Excellent written and verbal communication for staff, clients, stakeholders, external partners, reports, and executive presentations •          Organizational and time management skills to manage competing priorities in a fast-paced environment •          Client service orientation with professional, empathetic handling of inquiries, complaints, and stakeholder concerns •          Research and data analysis to interpret reports, ensure compliance, and support planning and documentation •          Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and internet-based platforms **Abilities** •          Forward-thinking and results-oriented with strong attention to detail •          Collaborative and effective across a network of community-based services and diverse stakeholders •          Adaptable and composed under pressure; responds constructively to shifting priorities and unforeseen challenges •          Skilled at navigating complex interpersonal dynamics and facilitating conflict resolution with external partners •          Committed to continuous professional development and staying current with industry trends and regulatory changes •          Demonstrates emotional intelligence and empathy in all professional interactions **ENVIRONMENTAL FACTORS AND PHYSICAL REQUIREMENTS:** This position requires ordinary ambulatory skills sufficient to visit other locations and the ability to stand, walk, stoop, kneel, crouch, and lift/carry/move light to medium weights of 10–20 pounds. Requires good hand-eye coordination, finger dexterity, and visual acuity to operate a keyboard and read materials. The associate must regularly sit, reach, talk, and hear. Regularity and consistency of attendance is essential to ensure high-quality service delivery. NOTE: To perform this job successfully, an individual must be able to perform each essential job function satisfactorily with or without reasonable accommodations. ## Benefits Medical Dental Vision Health Savings Account 401k with Match LTD, and other Voluntary plans Management Incentive Plan Vacation, Sick, Personal, Floating, & Holiday Time available ## Apply [Apply at Advanced Behavioral Health, Inc](https://apply.workable.com/advanced-behavioral-health-inc/j/0CEC702FDE/apply) --- Powered by [Workable](https://www.workable.com)