# Junior System Administrator

> Advansys · Cairo, Egypt (Hybrid) · — · Posted 2026-10-06

**Workplace:** hybrid

**Department:** Vodafone

## Description

### Job Summary

We are looking for an experienced **Application Support Engineer** to join our team and be responsible for providing technical application support during regular working hours as well as on-call support when required.

The role will focus on ensuring the availability, stability, security, and performance of business-critical applications. The successful candidate will troubleshoot and resolve technical issues, support system upgrades and deployments, manage service restoration, and ensure seamless integration between applications and back-end systems.

The candidate will work closely with technical teams, application owners, infrastructure teams, and other stakeholders to identify root causes, implement effective solutions, and continuously improve system reliability.

### Key Responsibilities

-   Provide **application support during working hours and on-call**, ensuring timely resolution of technical incidents and service requests.
-   Troubleshoot and resolve **global and individual application issues**, minimizing business impact and service downtime.
-   Monitor application health, performance, and availability and take proactive actions to prevent potential incidents.
-   Perform **technical reviews** of applications and proposed changes to ensure alignment with technical and operational standards.
-   Support **system upgrades, patches, enhancements, and maintenance activities**.
-   Perform **service restoration** activities and ensure applications are returned to normal operation within agreed SLAs.
-   Troubleshoot application and integration issues across front-end, application, database, and back-end components.
-   Support and maintain **integration with back-end systems**, APIs, databases, and other enterprise applications.
-   Ensure application and system configurations comply with established **security and operational standards**.
-   Participate in identifying security vulnerabilities and implementing appropriate corrective actions.
-   Manage and support **application deployments** across relevant environments.
-   Coordinate with development, infrastructure, DevOps, database, and other technical teams during deployments and production activities.
-   Perform root cause analysis for recurring and major incidents and recommend preventive solutions.
-   Prepare and maintain technical documentation, incident reports, troubleshooting guides, and operational procedures.
-   Provide clear and accurate **technical and analytical reports** to relevant stakeholders.
-   Handle multiple incidents, priorities, and technical activities simultaneously while maintaining service quality.
-   Take initiative in identifying operational improvements and proactively resolving potential system issues.
-   Participate in continuous improvement initiatives to enhance application stability, performance, and support processes.
-   Provide technical support for customer care systems and related business applications.

### Application Experience

Experience supporting one or more of the following applications is highly preferred:

-   **Risk**
-   **WinCash**
-   **Extranet**
-   **eShop**

### Core Competencies

-   Strong **analytical and troubleshooting skills**.
-   Excellent **problem-solving and decision-making abilities**.
-   Ability to work effectively under pressure, particularly during critical incidents and service outages.
-   Strong communication and **stakeholder management skills**.
-   Ability to prioritize and manage multiple tasks simultaneously.
-   Strong sense of ownership and accountability.
-   Proactive approach to identifying and resolving technical issues.
-   Ability to work independently as well as collaboratively within cross-functional teams.
-   Willingness and ability to provide **on-call support** when required.
-   Strong documentation and technical reporting skills.

## Apply

[Apply at Advansys](https://apply.workable.com/advansys-esc-1/j/30BB4F02E1/apply)

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