# Senior Professional Services Consultant

> Adverity · London, United Kingdom (Hybrid) · Full-time · Posted 2026-07-03

**Workplace:** hybrid

**Department:** Professional Services

## Description

We are looking for a strategic and customer-focused **Senior** **Professional Services Consultant** who combines strong relationship-building skills with a consultative, solutions-driven mindset. In this role, you will act as a trusted partner to our customers, guiding them through implementation, adoption, and long-term growth on our platform, with a particular focus on our Enterprise accounts.

This is a full-time role based in London. We ask that you join us in the office 3 times per week, as we value in-person collaboration and see real benefit in the connections and teamwork it creates.

### **Some of the things you'll work on:**

-   Serving as a strategic, day-to-day partner for customers, offering expert guidance on product functionality and addressing solution-related needs as they evolve.
-   Leading the scoping and delivery of client-specific requirements, demoing tailored solutions, and providing hands-on training or technical implementation to ensure successful platform adoption.
-   Taking a consultative approach to guide customers in getting the most value from our platform, with the goal of driving adoption, retention, and overall growth of our customer base.
-   Gauging customers' levels of engagement with the company and feeding back to other teams on product and service improvements.
-   Acting as our role model in championing a shift towards customer success and growth, particularly for our Enterprise accounts.
-   Partnering with customers on both short- and long-term initiatives, and supporting our Account Management team in identifying and executing upsell opportunities.
-   Guiding customer escalations, both within our team and with external partners.

### **We're excited if you have:**

-   Relevant work experience, preferably in a SaaS company in a similar role (professional services, implementation, customer success, etc.) or in a media agency.
-   Experience working with Enterprise accounts; experience in digital marketing is a big plus.
-   Experience in a scale-up environment, where we move quickly and wear many hats.
-   Strong IT affinity, along with an analytical and problem-solving mindset.
-   A client-oriented personality, team spirit, and an empathetic, positive attitude with a genuine desire to help our customers reach their goals.
-   Excellent organisational and communication skills, with strong time-management abilities.

### **Why you'll love it here:**

-   Flexible working hours and home office (2x per week)
-   Internal shares programme (EDPP)
-   Regular team events
-   Modern and stylish office in the heart of London
-   Sustainable merch for all employees
-   Adverity Social Responsibility Days (+2 days paid off)
-   Pension scheme
-   25 days annual leave (excluding UK public holidays)
-   Private health insurance
-   Cycle to Work scheme

### **Are you ready to apply?**

**Apply now** if you are ready to revolutionise the way businesses work with marketing data.

We look forward to meeting you!

## Apply

[Apply at Adverity](https://apply.workable.com/adverity/j/A6F35388C2/apply)

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