# Customer Support Specialist Night Shift - Remote

> Adverity · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-03-03

**Workplace:** remote

**Department:** Client Support

## Description

We are looking for a **Customer Support Specialist** (Night Shift), who will lead our Bulgaria-based support operations during LATAM business hours (17:00 – 01:00 Local Time). You will act as a technical expert during your shift, driving resolution of complex software issues and partnering with support agents to ensure timely, high-quality customer outcomes.

This is a **full-time night shift** position based remotely in Bulgaria.

### Some of the things you’ll work on:

-   **Technical Support & Knowledge Sharing:** Perform ticket audits and deliver hands-on support for complex API and ETL troubleshooting. Share best practices and insights to help agents continuously improve their approach.
-   **Advanced Troubleshooting:** Actively own and resolve complex customer cases via email and video calls. You will deep-dive into product usage, operational matters, and technical integrations (APIs) to provide tailored solutions.
-   **Consultative Partnership:** Act as a solution partner for clients, analysing usage patterns and helping them maximise product adoption through guidance on best practices.
-   **Knowledge Management:** Identify recurring trends during the night shift to refine help documentation and validate the accuracy of AI-powered support tools.

### We’re excited if you have:

-   Previous experience in a 2nd line B2B support role within a SaaS product company.
-   A consultative mindset with genuine empathy.
-   Outstanding written and verbal communication skills, with the ability to build trust and rapport. Strong proficiency in English is required.
-   Experience with support ticketing systems such as Zendesk.
-   Excellent prioritisation and multitasking skills, with the ability to manage real-time workloads effectively.

**Nice to have:**

-   Exposure to web technologies and related stacks (API, ETL, SQL), with confidence troubleshooting technical integrations.
-   Experience with ETL / data analytics platforms.

**Why you'll love it here:**

-   Flexible working hours and home-office
-   Internal shares program (EDPP)
-   Budget for job relevant training
-   Modern and stylish offices
-   Sustainable merch for all employees
-   Adverity Social Responsibility Days (+2 days paid off)

  
**Apply now** if you are ready to revolutionise the way businesses work with marketing data. We look forward to meeting you!

## Apply

[Apply at Adverity](https://apply.workable.com/adverity/j/C4A5F8CA5A/apply)

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