# Technical Customer Success Consultant (f/m/d)

> Adverity · Vienna, Austria (Hybrid) · Full-time · Posted 2025-08-06

**Workplace:** hybrid

**Department:** Professional Services

## Description

We’re looking for a curious, data-savvy **Technical Customer Success Consultant (f/m/d)** to join our **Vienna office**. In this role, you’ll work with both **new and existing client accounts**, becoming a true expert on the Adverity platform. If you have a **background in digital marketing** and **enjoy turning complex data challenges** into simple, actionable solutions for customers, this is the role for you.

This is a **full-time hybrid role** based at our headquarters in **Vienna**. We’d love to see you in the **office 1–2 times a week** to connect with the team.

### Some of the things you’ll work on:

-   Serve as a **trusted consultant** and Adverity platform expert for our **customers**, **guiding them through solution design**, data setup, and feature use while **building strong, long-term relationships**.
-   **Lead onboarding for new clients**, helping them **set-up data flows**, **reporting dashboards**, and connect their datasets for smooth insights.
-   Translate **complex marketing and business requirements** into actionable, **client-friendly solutions for clients**.
-   **Monitor existing client engagement** and share insights to help improve both the product and customer experience.
-   Collaborate with Account Management to **support upsell opportunities** through product demos.
-   **Share and develop your knowledge** by participating in **regular team best-practice sessions**.

### We’re excited if you have:

-   **2–3 years of experience in SaaS, MarTech, or data analytics environments** (e.g., media agency or tech company preferred), with exposure to client-facing projects or consulting.
-   **Experience onboarding and guiding clients** on software platforms, with **strong analytical skills** and a problem-solving mindset.
-   A **solid grasp of marketing data and analytics** (such as advanced Excel skills, KPI reporting, and/or understanding campaign performance and audience metrics).
-   **Confidence in customer-facing work**, including demos, onboarding, and training, with strong communication skills and a collaborative mindset.
-   **A passion for helping clients solve business challenges using data**, with excitement for our product and its impact on marketing insights.
-   **Fluency in German** and English is a must for this role.

### Why you’ll love it here:

-   Flexible working hours and home-office
-   Internal shares program (EDPP)
-   Lunch allowance for our in-house restaurant
-   Ergonomic workspace and cutting edge technology
-   Budget for job relevant training
-   Regular team events (also remote)
-   Modern and stylish office in the heart of Vienna
-   Sustainable merch for all employees
-   Adverity Social Responsibility Days (+2 days paid off)

### Are you ready to apply?

If this position is filled in Vienna, the **minimum yearly salary** denoted for legal reasons and according to the collective agreement **(IT KV) is €44,450**. We offer competitive salaries depending on your qualifications and experience.

**Apply now** if you are ready to revolutionize the way businesses work with marketing data. We look forward to meeting you!

## Apply

[Apply at Adverity](https://apply.workable.com/adverity/j/D940B27035/apply)

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