# Sales Quality & Process Coordinator | Fully Remote | East & Southern Africa

> African Safari Group · Cape Town, South Africa (Remote) · Full-time · Posted 2026-11-02

**Workplace:** remote

**Department:** Sales

## Description

We are a premier safari travel company dedicated to curating exceptional bespoke experiences for our global clientele. To maintain the highest levels of service and operational excellence, we are hiring a Sales Quality & Process Coordinator to oversee quality assurance, process compliance, and day-to-day sales operations support.

This role is pivotal in ensuring our sales consultants deliver accurate, high-quality quotes and confirmed bookings while adhering strictly to our internal standards and procedures.

### Key Responsibilities

Quality Assurance & Process Compliance

-   Review consultants’ quotes for accuracy, destination expertise, and alignment with company quality standards.
-   Audit confirmed bookings to ensure procedures are properly followed and documentation is complete.
-   Ensure consultants consistently follow the company’s defined sales process and correctly utilize all tools, templates, and systems.
-   Listen to sales calls to assess quality, tone, engagement, and compliance with brand expectations.
-   Perform call tracking and auditing, providing feedback and identifying trends for improvement.
-   Operational Support & Best Practices
-   Guide consultants on how to send invoices, which templates to use, and what booking information is required.
-   Ensure consultants follow proper procedures when confirming bookings with suppliers, including best practices for accuracy and timelines.
-   Act as a point of contact for escalation procedures when issues arise during the sales or confirmation process.
-   Work closely with the finance and operations teams to streamline the handover process from sales to post-sale support.
-   Be the bridge between sales performance and operational excellence, ensuring cohesion between teams and consistent delivery across the client journey.

## Requirements

### Soft Skills & Attributes

-   Strong enforcer of standards while remaining approachable and respectful.
-   Conflict management skills to navigate pushback, miscommunication, or non-compliance constructively.
-   Coaching mindset with the ability to guide consultants without micromanaging.
-   Diplomatic communicator who can deliver feedback clearly and positively.
-   Detail-oriented, analytical, and process-driven, with a passion for getting things right.
-   Ability to work collaboratively across departments and build trust among diverse teams.
-   Naturally assertive with the tact to enforce compliance while supporting team morale.

Requirements

-   Proven experience in quality assurance, operations coordination, or sales support in the travel or hospitality industry.
-   Strong attention to detail and familiarity with quoting and booking systems.
-   Excellent communication and interpersonal skills for providing constructive feedback.
-   Process-driven mindset with the ability to enforce compliance and uphold standards.
-   Experience working with CRMs, booking platforms, and sales call recording tools.
-   Knowledge of safari travel and African destinations is highly advantageous.

## Apply

[Apply at African Safari Group](https://apply.workable.com/african-safari-group/j/6D5C06C2E9/apply)

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