# Licensed Customer Service Representative - Insurance Agency

> Agent Vista · Merrimac, United States · Part-time · Posted 2026-06-17

**Workplace:** on_site

**Department:** Corporate

## Description

**Role Overview**

We're looking for a flexible, detail-oriented team player to join us as a part-time Customer Service Representative, working 25 hours per week in our office. You'll be the friendly, knowledgeable point of contact for our clients; helping them with their everyday insurance needs, from payments and policy questions to claims support. This is a great opportunity for someone who pays attention to detail, can work independently, and wants room to grow.

**What You'll Do**

-   Use our AI-powered agent platform to manage day-to-day service tasks efficiently
-   Speak with clients about their insurance needs, including payments, claims, and policy information
-   Process Registry of Motor Vehicles (RMV) transactions on behalf of our insureds
-   Respond to client questions and requests promptly, accurately, and with a service-first attitude
-   Maintain accurate records and ensure policy details are entered correctly the first time
-   Support agents and fellow team members to keep our workflow smooth and our clients happy

## Requirements

**What You Bring**

-   An active insurance producer license

-   3-5 Years prior experience in an insurance agency 
-   Familiarity with Registry of Motor Vehicles (RMV) processes
-   Experience working with an agency management system
-   Strong attention to detail and a commitment to getting things right
-   Ability to work independently and manage your own tasks with minimal oversight
-   A friendly, professional phone manner and genuine care for customer service
-   A collaborative, team-first mindset-happy to jump in and help each other out
-   Reliability and flexibility within a 25-hour-per-week, in-person schedule (day shift)
-   Comfort learning new software and tools (we are willing to train the right person)

**What Makes You Stand Out**

-   A licensed agent looking for a flexible, part-time opportunity
-   A positive, can-do attitude that adds to a happy, long-tenured team
-   Good communicator.  Ability to speak clearly on the phone with people
-   Attention to detail 
-   Be able to listen to people and understand their concerns.  Respond promptly and with empathy.
-   A person who would welcome learning from others.

## Benefits

**We Offer**

-   Competitive hourly pay ($27.00–$30.00, based on experience and licensure)
-   Flexible, part-time schedule (25 hours per week)
-   A happy, positive, and collaborative in-person work environment
-   A long-tenured, experienced team committed to helping each other succeed

If you're detail-oriented, enjoy helping people, and want to grow your career alongside a supportive team—you'll fit right in.

## Apply

[Apply at Agent Vista](https://apply.workable.com/agent-vista/j/D98D93734E/apply)

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