# Junior Operations Specialist - Legal Operations

> AirHelp · Figueira da Foz, Portugal (Hybrid) · Full-time · Posted 2026-07-22

**Workplace:** hybrid

**Department:** Legal Operations

## Description

At AirHelp, we’re building the world’s most trusted platform for air passenger rights. Every day, millions of travelers face delays, cancellations, and overbookings - and we step in to turn frustration into fair compensation.

This is your opportunity to join a high-impact claims operations team working at the intersection of customer experience, aviation, and cross-border dispute resolution. You’ll collaborate with internal stakeholders and external partners, take ownership of complex customer cases, and help scale a mission-driven product that creates real outcomes for real people.

**No legal degree required** \- what matters is your ownership mindset, curiosity, and ability to deliver results with precision.

**Proposed salary:** 970 EUR gross/mth + performance bonus after 3 months.

**What you will drive:**

-   Engage with airlines and partners to progress cases toward compensation outcomes.
-   Review and assess rejected or unresolved claims, identifying the best next steps for resolution.
-   Collect, validate, and structure required case documentation to ensure readiness for escalation when needed.
-   Prepare cases for handover to external partners when formal proceedings become necessary.
-   Work cross-functionally to improve workflows, reduce cycle times, and increase successful case outcomes.
-   Balance speed, quality, and customer impact while consistently meeting or exceeding KPIs.

## Requirements

**What you’ll achieve in your first 12 months:**

-   Manage a high-volume portfolio of customer claims, mainly within standard (non-legal) workflows.
-   Deliver strong accuracy and SLA performance.
-   Build effective collaboration with internal teams.
-   Develop a solid understanding of airline regulations and claim processes.
-   Gradually gain exposure to more complex or escalated (legal-stage) cases.
-   Be recognized as a reliable, high-impact team member.

**What sets you apart:**

-   Genuine interest in legal topics, regulations, and how legal processes work in practice (any experience in the field is a plus) - you will be working in Legal Support.
-   Strong attention to detail and ability to follow structured procedures.
-   Curiosity and eagerness to learn about aviation, law, and international regulations.
-   Comfort working in a fast-paced, performance-driven environment.
-   Proactive mindset with strong ownership and accountability.
-   Clear communication skills and fluency in English.

## Benefits

**Perks and Benefits:**

-   Personal education, leisure travel subsidy.
-   Annual travel allowance.
-   Work from anywhere for up to 2 weeks/year.
-   Language classes.
-   Personalised progression plan.
-   Internal training programs and knowledge-sharing events.
-   Unlimited, free use of AirHelp’s services.
-   Access to mindfulness and well-being platform (Mindgram).
-   Team days and parties.

## Apply

[Apply at AirHelp](https://apply.workable.com/airhelp/j/F9452B649E/apply)

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