# Operations Assistant > AJMedia · Philippines (Remote) · Full-time · Posted 2026-09-08 **Salary:** USD 700–1,000 **Workplace:** remote **Department:** Operations ## Description AJ Media builds, scales, and operates a portfolio of ecommerce brands end-to-end. This is an execution-focused administrative role supporting AJ Media's ecommerce store operations — the day-to-day admin work underneath what the COO/Operations function owns strategically. You'll handle storefront listing upkeep, order/fulfillment tracking, reporting support, and SOP maintenance across our brand portfolio. Strategic decisions stay with the COO. About the Role This is an execution-focused administrative role supporting the COO, who holds single-point accountability for taking AJ Media's brands from zero to fully operational. This role handles the administrative legwork behind merchant setup, and site launch coordination, the checklist-running, document-gathering, dashboard-tracking work, while judgment calls, sign-offs, and final accountability stay with the Brand Launch Manager. _**What You'll Do**_ Brand Administration & Merchant Setup Support \- Purchase domains and set up brand-level admin tasks as instructed \- Gather, organize, and prepare documentation for merchant account applications ahead of COO review and submission \- Maintain and update the brand setup and compliance checklist — tracking status against requirements, not defining them \- Set up helpdesk/ticketing infrastructure using established categories, auto-responses, and escalation rules \- Assemble and organize 3PL agreement and returns paperwork; route to the Supply Chain Manager as needed — paperwork only, not the vendor relationship Shopify Site Build & Launch Coordination Support \- Execute Shopify store setup tasks as directed: product listing entry, pricing updates, collections setup (not theme architecture or developer-level work) \- Track platform integration checklist status (payment gateways, email marketing tools, review apps, analytics, fulfillment) — confirming items are connected, not architecting them \- Run the pre-launch QA checklist and log results (checkout flows, order confirmation triggers, mobile performance, pixel/analytics firing); escalate failures to the COO — not authorized to sign off on go-live \- Update and maintain launch SOP documents ## Requirements 1-3 years of administrative, project-coordination, or ecommerce support experience \- Highly detail-oriented and organized, comfortable following checklists precisely and without dropping items \- Basic familiarity with Shopify at a listing/content-entry level (not developer level) \- Comfortable with spreadsheets, trackers, and basic dashboard monitoring \- Clear written communication for coordinating with vendors, developers, and internal team members \- Comfortable working with structured guidance and defined checklists — this is a supporting role, but can work autonomously Preferred \- Exposure to merchant account or payment processor documentation \- Familiarity with the AJM our stacks: Shopify, Klaviyo, Gorgias, AirCall, CheckoutChamp a plus. \- Experience supporting multiple brands or entities simultaneously ## Benefits **COMPENSATION & GROWTH** We reward results, not seniority. - Competitive Salary - Rapid Advancement: Fast-track growth opportunities as you prove your ability to scale campaigns. - Work with a fast-moving, results-obsessed team building category-defining brands - 100% remote — work from wherever you do your best work - Benefits: paid leaves, allowances, HMO - Access to training, playbooks, and mentorship from experienced ecommerce operators ## Apply [Apply at AJMedia](https://apply.workable.com/ajmedia/j/045A5E8E89/apply) --- Powered by [Workable](https://www.workable.com)