# Technical Account Manager (crypto)

> Alex Staff Agency · Estonia (Remote) · Full-time · Posted 2026-01-21

**Workplace:** remote

## Description

**About the Role**

We are looking for an experienced **Technical Account Manager** to support and manage **Payment Gateway** merchants. The ideal candidate has a strong background in B2B crypto, excellent communication skills in English and Russian, and the ability to work closely with merchants, product, tech, and compliance teams.

**Responsibilities:**

-   Manage day-to-day communication with existing merchants.
-   Act as the primary technical point of contact during integration, onboarding and post-launch support.
-   Coordinate with internal teams (Tech, Compliance, Finance, Product) to resolve merchant issues and ensure smooth operations.
-   Assist merchants with API integrations, payment flows, wallet setup, and troubleshooting.
-   Monitor client activity, identify issues proactively, and escalate when needed.
-   Maintain accurate documentation, integration notes, and CRM updates.
-   Provide clear explanations of payment flows, settlement logic, blockchain specifics, and operational processes.

**Obligatory:**

-   **2+ years of B2B experience** in crypto in supporting merchants.
-   **Strong English and Russian** (both written and spoken).
-   Solid understanding of payment flows, deposits/withdrawals, KYC/KYB, compliance requirements.
-   Experience working with APIs, webhooks, dashboards, or integrations (not a developer role, but technical literacy is required).
-   Ability to work with merchant support tools (CRM, Slack/Telegram chats, ticketing systems, Salesforce, Jira/Confluence).
-   Strong communication, problem-solving, and prioritization skills.
-   Ability to work independently and take full ownership of merchant success.

**Preferably:**

-   Experience in crypto payments or blockchain networks (TRON, ETH, BTC).
-   Understanding of conversion flows, crypto/fiat rates, and operational risk.
-   Experience working with high-risk industries (iGaming, Forex).

## Apply

[Apply at Alex Staff Agency](https://apply.workable.com/alex-staff-agency-careers/j/9F18F0F3C1/apply)

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