# Retail Office Associate

> GrandBrands (Grand Furniture & Ashley Furniture Southeastern VA) · Newport News, United States · Full-time · Posted 2026-07-10

**Salary:** USD 14–14

**Workplace:** on_site

**Department:** Stores

## Description

**Your Next Opportunity Starts at the Front of the Store**

Ready to kick-start your career and be the person who keeps everything running smoothly? As a Retail Office Associate, you’ll help process customer-financed contracts, keep records organized and accurate, and support customers by resolving questions and concerns with professionalism and care. This is a great entry-level opportunity for someone who enjoys helping people, staying organized, and wants to grow in customer service and account management.

## Requirements

**Qualifications:**

-   Previous experience in customer service (retail or call center preferred)
-   Strong phone etiquette and active listening skills
-   Proficiency in Microsoft Word, Excel, and PowerPoint
-   Ability to multi-task, stay organized, and work with urgency
-   Confident problem-solving and interpersonal communication skills
-   A high school diploma or GED

**Responsibilities:**

-   Greet and assist guests in a professional, welcoming manner
-   Open and manage new guest accounts; explain products and services
-   Process customer transactions in person and over the phone
-   Follow up with customers regarding their financed accounts
-   Resolve concerns, answer questions, and direct inquiries appropriately
-   Maintain accurate customer records and process payments
-   Collaborate with team members to ensure customer satisfaction

**You're a great fit if you:**

-   Thrive in a fast-paced, people-centered environment
-   Enjoy helping others and resolving challenges
-   Take initiative and have a desire to grow
-   Work well independently and as part of a team

## Benefits

-   PTO
-   Employee Discount
-   Employee Assistance Program
-   401k

## Apply

[Apply at GrandBrands (Grand Furniture & Ashley Furniture Southeastern VA)](https://apply.workable.com/allgrandbrands/j/6C3157B151/apply)

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