# Retail Office Associate

> GrandBrands (Grand Furniture & Ashley Furniture Southeastern VA) · Virginia Beach, United States · Full-time · Posted 2026-08-03

**Salary:** USD 14–14

**Workplace:** on_site

**Department:** Stores

## Description

🎯 Start Here. Build a Career in Customer Experience!

**About the Role**

As a Customer Relationship Coordinator, you’ll be the go-to person for processing customer-financed contracts, maintaining accurate records, and resolving customer concerns with care and professionalism. This is an entry-level role perfect for someone who’s eager to grow their career in customer service and account management.

## Requirements

**Qualifications:**

-   Previous experience in customer service (retail or call center preferred)
-   Strong phone etiquette and active listening skills
-   Proficiency in Microsoft Word, Excel, and PowerPoint
-   Ability to multi-task, stay organized, and work with urgency
-   Confident problem-solving and interpersonal communication skills
-   A high school diploma or GED

**Responsibilities:**

-   Greet and assist guests in a professional, welcoming manner
-   Open and manage new guest accounts; explain products and services
-   Process customer transactions in person and over the phone
-   Follow up with customers regarding their financed accounts
-   Resolve concerns, answer questions, and direct inquiries appropriately
-   Maintain accurate customer records and process payments
-   Collaborate with team members to ensure customer satisfaction

**You're a great fit if you:**

-   Thrive in a fast-paced, people-centered environment
-   Enjoy helping others and resolving challenges
-   Take initiative and have a desire to grow
-   Work well independently and as part of a team

## Benefits

-   Medical
-   Dental
-   Vision
-   Life
-   Short term & Long term Disability
-   PTO & Sick Days
-   Employee Discount
-   Employee Assistance Program
-   401k

## Apply

[Apply at GrandBrands (Grand Furniture & Ashley Furniture Southeastern VA)](https://apply.workable.com/allgrandbrands/j/BB859BB339/apply)

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