# Supply Chain Operations Manager ( 12 Months FTC ) > Allwyn UK · Watford, United Kingdom (Hybrid) · — · Posted 2026-09-07 **Workplace:** hybrid ## Description **At the heart of everything we do is our vision to change lives every day, and our mission to grow The National Lottery responsibly and champion its impact.**   We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across the USA (Michigan and Illinois) and Europe, including Czech Republic, Austria, Greece, Cyprus and Italy.  While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do.  Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.    We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for…  **A bit about the role**  Support the end-to-end operational management of scratchcard Supply Chain activities, to drive product availability, whilst managing inventory accuracy, successful game launches and closures, retailer support, returns management and compliance with operational controls. **What you’ll be doing**  - Lead execution of scratchcard game loads, game launches and game closures.  - Manage closure line ups, briefing materials, retailer communications and business notifications.  - Coordinate game destruction and final stock reconciliation activities.  - Manage SG print error returns, adhoc return requests and bulk store closure recoveries.  - Investigate stock discrepancies including missing packs/orders, damaged stock, and activation issues and working with relevant teams to find resolutions.  - Maintain stock integrity through stock corrections, reassignment activities, and reporting.  - Produce weekly stock and sales reporting and manage unconfirmed order investigations.  - Provide expertise on DPD collection queries.  - Work in partnership with SG Warrington to monitor, improve and report against returns into Warehouse.  - Forward-thinking to proactively lead on Scratchcard/Supply Chain projects related to core operations.  - Maintain goods-in, purchase order and delivery records and support goods receipt controls.  - Support change requests, testing activities, and implementation of system enhancements in SciTrak and Symphony IGE.  - Develop, maintain and improve standard operating SPPPs and how-to guides and related documents.  - Identify risks and drive continuous improvement activities across Supply Chain operations.  - Investigate and manage assurance activities and proper maintenance of SPPPs .   **What experience we’re looking for**  - Can apply proactive forward thinking. - Strong stakeholder management.  - Ability to problem-solve.  - Excellent communication.  - Microsoft Excel and reporting skills. - Ability to manage multiple priorities in a fast-paced environment.  - Can investigate operational issues and implement corrective actions. - Strong attention to detail.  **Key Measures of Success:** - Inventory accuracy.  - Timely completion of game launches and closures.  - Resolution of retailer and operational queries.  - Quality and accuracy of reporting.  - Compliance with documented procedures and controls.  - Stakeholder satisfaction and service delivery.  **About us**  At Allwyn, we are dedicated to changing lives and growing the National Lottery responsibly, championing its positive impact on people, places, and the planet.  - Innovation - We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to market to enjoy which is all supported by our responsible play values and making them accessible to all.   - Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10-year license.  - Sustainability – Our aim is to become a net zero national lottery. We have 2030 targets to decarbonise our operations and energy. We’ve already transitioned to renewable energy providers, made our London and Watford offices zero gas, and ensured our fleet consists of low-emission vehicles. In addition, we’re working with our value chain partners to develop a net zero target date.  - Empowering every voice – We believe in creating a culture where everyone feels they belong, can be themselves, has access to opportunities and can thrive for the benefit of good causes.  Our diverse teams are working hard to make all parts of The National Lottery inclusive – whether people play a game in a store or online, because when everyone can play, everyone wins..  An inclusive reward offering with wellbeing at the centre  At Allwyn, inclusion is built into how we care for our people. Our benefits and policies support colleagues and their families at every stage of life and career. By prioritising wellbeing and belonging, we create a workplace where everyone feels valued, rewarded, and empowered to succeed. Our people are more than colleagues - they’re winners, driving positive change and making a real difference in communities.  Benefits  - Company Bonus Scheme  - Matched pension contributions up to 8.5%  - 26 days annual leave + 2 Life Days (and bank holidays)  - Single Private Health Cover  - Complimentary Private Medical  - Income Protection   - Flexible Benefits – EV Scheme, Money Coach, Will Writing, Mortgage Advice, Dental and Eye Care Schemes.  - Enhanced Family Leave (Maternity, Paternity, Adoption)  - Wellness Allowance £500  - Employee Assistance Programme  - Discounted Health Assessments  - Volunteering Days  - Matched Funding  We are a Disability Confident Leader which means we’ve taken proactive steps to ensure our workplace is accessible and inclusive for disabled and neurodivergent colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.  If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at [careers@allwyn.co.uk](mailto:careers@allwyn.co.uk) and we’ll be happy to help. ## Apply [Apply at Allwyn UK](https://apply.workable.com/allwynuk/j/EB8E0DEAB6/apply) --- Powered by [Workable](https://www.workable.com)