# IT Operations Analyst

> Alongside · Porto, Portugal (Hybrid) · — · Posted 2026-05-20

**Workplace:** hybrid

**Department:** Euronext

## Description

**Alongside** partners with organizations to **drive digital transformation** and **build high-performing tech teams**.  
We are looking for a **Application Support** to join a project at a company specializing in the management of financial markets.  
  
**Responsibilities**

-   Ensure service availability through the control, maintenance, and monitoring of production and testing environments;
-   Monitor, analyze, and resolve operational alerts and incidents;
-   Investigate and resolve L1 and L2 automation failures;
-   Manage different types of tickets, including incidents, changes, and service requests;
-   Ensure the proper escalation of major incident processes within the defined SLAs;
-   Create and maintain operational procedures and knowledge base articles;
-   Work according to best practices and processes based on the ITIL methodology;
-   Collaborate with different technical teams to ensure service stability.

## Requirements

-   Knowledge of Linux;

-   Knowledge of monitoring platforms;
-   Knowledge of Jira and ITIL methodology;
-   Good English skills;
-   Availability to work in a 24/7 shift schedule;
-   Interest and motivation to grow in the operations and technology field;
-   Analytical skills, sense of responsibility, and team spirit.

### Nice to Have

-   Previous experience in operations, support, or monitoring environments;
-   Knowledge of networking;
-   Good communication skills in critical environments;
-   Proactive profile with a continuous improvement mindset.

## Benefits

-   Technical guidance and continuous mentorship
-   Participation in real-world projects
-   Collaborative environment with a focus on professional growth
-   Opportunity for career progression
-   Hybrid work model: Porto office (1 day per week of home office)

## Apply

[Apply at Alongside](https://apply.workable.com/alongside-team/j/0B3BE1F30D/apply)

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