# IT Operations Analyst

> Alongside · Porto, Portugal · Full-time · Posted 2026-07-03

**Salary:**  20,000–30,000

**Workplace:** on_site

**Department:** SOC

## Description

Alongside partners with organizations to drive digital transformation and build high-performing tech teams.

We are looking for an **IT Operations Analyst** to join a project at a company specializing in the management of financial markets.  
  
**Responsibilities**

-   Monitor, maintain, and ensure the availability of production and testing environments.
-   Analyze, troubleshoot, and resolve operational alerts, incidents, and service disruptions.
-   Investigate and resolve L1 and L2 automation failures, ensuring timely recovery of services.
-   Manage incidents, service requests, and change tickets, ensuring compliance with defined SLAs.
-   Participate in the management and coordination of major incidents, escalating issues when required.
-   Monitor system performance and proactively identify opportunities for service improvement.
-   Create, review, and maintain operational procedures and knowledge base documentation.
-   Work according to ITIL best practices and contribute to the continuous improvement of operational processes.
-   Collaborate with infrastructure, application, and development teams to ensure service reliability and stability.
-   Participate in on-call and 24/7 shift rotations to support business-critical services.

## Requirements

-   Bachelor's degree in Computer Science, Information Technology, or a related field is a plus.
-   **2+ years of experience** in IT Operations, Production Support, Infrastructure Support, or a similar role.
-   Good knowledge of Linux administration and troubleshooting.
-   Experience with monitoring and alerting platforms.
-   Experience working with Jira and ITIL-based processes.
-   Experience managing incidents, changes, and service requests in production environments.
-   Good understanding of troubleshooting methodologies and root cause analysis.
-   Good communication skills and ability to work in cross-functional teams.
-   Good command of English.
-   Availability to work in a 24/7 shift schedule.
-   Strong analytical mindset, sense of ownership, and proactive attitude.  
      
    **Nice to Have**

-   Experience with scripting (Bash, Python, or similar) for automation.
-   Knowledge of networking fundamentals.
-   Experience with cloud environments (Azure, AWS, or GCP).
-   Experience with monitoring tools such as Zabbix, Nagios, Prometheus, Grafana, or similar.
-   Knowledge of CI/CD pipelines or DevOps practices.
-   Experience in financial services or other mission-critical environments.

## Benefits

-   Technical guidance and continuous mentorship
-   Participation in real-world projects
-   Collaborative environment with a focus on professional growth
-   Opportunity for career progression
-   Hybrid work model: Porto office (3 days per month of home office)
-   Salary range: 20k – 30k per year

## Apply

[Apply at Alongside](https://apply.workable.com/alongside-team/j/C7208B58D9/apply)

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