# Technical Support Analyst - COBOL/Mainframe

> Alongside · Porto, Portugal (Hybrid) · Full-time · Posted 2026-04-01

**Workplace:** hybrid

**Department:** Euronext

## Description

**Alongside** partners with organizations to **drive digital transformation** and **build high-performing tech teams**.

We are looking for a **Technical Support Analyst - COBOL/Mainframe** to join a project at a company specializing in the management of financial markets.  
  
**Responsibilities:**

-   Ensure the availability and stability of services in the European market by monitoring production and test environments.
-   Assist in the resolution of operational alerts and incidents, including complex issues in Mainframe applications.
-   Support the management of tickets for incidents, changes, and service requests, ensuring SLA compliance.
-   Participate in the execution of critical incident procedures, root cause analysis, and preparation of post-incident reports.
-   Contribute to the creation and maintenance of operational procedures, knowledge articles, and best practices.
-   Collaborate with development teams on application issues, enhancements, and maintenance tasks.

## Requirements

-   Bachelor’s degree in Computer Engineering, Information Systems, or related field.
-   Experience in IT support or production support (1–3 years preferred).
-   Knowledge of **Mainframe systems** and **COBOL**.
-   Basic knowledge of Linux.
-   Strong analytical and problem-solving skills, with attention to detail.
-   Ability to work under pressure in fast-paced, 24/7 environments.
-   Excellent communication skills in English.
-   Ability to prioritize tasks and work independently or in a team.

## Benefits

-   Technical guidance and continuous mentorship
-   Participation in real-world projects
-   Collaborative environment with a focus on professional growth
-   Opportunity for career progression
-   Hybrid work model: Porto office (1 day per week of home office)

## Apply

[Apply at Alongside](https://apply.workable.com/alongside-team/j/E830FA1EB1/apply)

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