# IT Facilities Management / On- Call Engineer

> ALTEN MÉXICO · Mexico (Remote) · Full-time · Posted 2025-08-15

**Workplace:** remote

**Department:** INVESTIGACIONES

## Description

ALTEN MÉXICO is seeking a knowledgeable IT Facilities Management / On-Call Engineer to join our dynamic team. You will play a critical role in managing our IT infrastructure and facilities, ensuring that technological resources are maintained, efficient, and secure. As an On-Call Engineer, your responsibilities will involve troubleshooting and resolving technical issues that occur in a timely manner, while providing exceptional support to our internal teams and clients.

Key responsibilities include:

-   Monitoring and managing IT facilities including servers, workstations, and network devices.
-   Providing on-call support, responding to incidents and technical queries outside of normal operating hours.
-   Ensuring compliance with IT policies, procedures, and best practices.
-   Performing routine maintenance and upgrades on IT equipment.
-   Assisting with the setup of new technologies and facilities as needed.
-   Collaborating with IT teams to optimize performance and security.
-   Documenting issues and resolutions and providing updates to team members and stakeholders.

## Requirements

**Qualifications:**

-   Bachelor's degree in Computer Science, Information Technology, or a related field.
-   Are welcome JR, MID or SR profiles
-   Understanding of IT infrastructure including servers, networks, and hardware.
-   Experience with troubleshooting and resolving technical issues promptly.
-   Ability to work on-call and respond effectively to incidents outside of regular hours.
-   Excellent problem-solving and analytical skills.
-   Strong communication and interpersonal abilities.
-   Ability to work both independently and as part of a team.

## Benefits

•           Sueldo base

•           Seguro de Gastos Médicos Mayores (incluye plan dental y visión)

•           15 días de aguinaldo

•           25% de prima vacacional

•           12 días de vacaciones (A partir del primer año)

•           Seguro social

•           PTU/Reparto de utilidades

•           Vales de despensa quincenales

## Apply

[Apply at ALTEN MÉXICO](https://apply.workable.com/alten-mexico-1/j/29320487DE/apply)

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