# 0022 Aftersales Warranty Specialist

> ALTEN MÉXICO · Mexico City, Mexico (Hybrid) · Full-time · Posted 2026-04-29

**Workplace:** hybrid

**Department:** Engineering AMX

## Description

We are **ALTEN Mexico**, an engineering company that provides specialized solutions for engineering, technology, and product development projects across multiple industries.

As a **Warranty Specialist** at ALTEN Mexico, you will play a key role within the **Aftersales Premium Car department**. You will be responsible for the **technical and analytical evaluation of automotive warranty cases**, acting as a subject‑matter expert across aftersales, engineering, quality, and service operations.

This is a **senior-level position** that requires strong technical credibility, sound judgment, and excellent communication skills. The Warranty Specialist serves as both a **technical authority** and a **trusted decision‑maker**, ensuring consistent, fair, and well-documented warranty decisions that protect the company’s financial interests and brand reputation.

### Key Responsibilities

-   Evaluate automotive warranty claims by analyzing technical reports, failure analyses, and field data.
-   Determine warranty applicability in accordance with company policies, contractual terms, and legal or regulatory requirements.
-   Analyze detailed technical documentation related to vehicle or component failures.
-   Assess root cause analyses, test results, and usage conditions to determine warranty coverage.
-   Collaborate closely with engineering and quality teams to understand failure mechanisms and design intent.
-   Interpret warranty terms, exclusions, and limitations accurately and consistently.
-   Monitor warranty trends, claim rates, and cost drivers.
-   Identify abnormal patterns, emerging quality risks, or supplier-related issues.
-   Maintain and update warranty procedures, guidelines, and decision frameworks.
-   Communicate complex technical or legal topics clearly to both technical and non-technical audiences.

## Requirements

-   Bachelor’s degree in **Engineering** (Automotive, Mechanical, Electrical, Mechatronics, or related).
-   **4+ years of experience** in automotive warranty, aftersales, quality, or technical analysis roles.
-   Strong knowledge of **automotive systems, components, and failure modes**.
-   Proven experience evaluating **complex warranty claims** and technical failures.
-   Ability to analyze **technical reports, failure analyses, test results, and field data**.
-   Solid understanding of **warranty policies, coverage criteria, and contractual terms**.
-   Strong **analytical judgment** and independent decision‑making skills.
-   **Advanced English** and excellent communication skills for technical and non‑technical stakeholders

## Benefits

Ofrecemos

-   Sueldo base
-   Seguro de Gastos Médicos Mayores (incluye plan dental y visión)
-   15 días de aguinaldo
-   25% de prima vacacional
-   12 días de vacaciones (A partir del primer año)
-   Seguro social
-   PTU/Reparto de utilidades
-   Vales de despensa quincenales

## Apply

[Apply at ALTEN MÉXICO](https://apply.workable.com/alten-mexico-1/j/2FB65843D9/apply)

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