# 2125 - Field Technical Support Engineer

> ALTEN MÉXICO · Mexico City, Mexico · — · Posted 2026-04-29

**Workplace:** on_site

**Department:** Engineering AMX

## Description

We are **ALTEN Mexico**, an engineering company that provides specialized solutions for engineering, technology, and product development projects. We support leading OEMs in the automotive industry by providing high‑level technical expertise across product development, quality, diagnostics, and aftersales operations.

As a **Field Technical Support Engineer** at ALTEN Mexico, you will provide **expert‑level technical support for complex automotive issues**, acting as a key technical reference for diagnostics, investigation, and resolution of difficult vehicle repair cases.  
This role requires strong expertise in **vehicle diagnostics, electrical and electronic systems, and electrified vehicles**, as well as the ability to independently analyze problems and support continuous improvement within aftersales operations.

### Key Activities

-   Provide **guided expert‑level diagnostics** to support accurate and timely vehicle repairs.
-   Analyze, document, and report **technical faults** identified in vehicles and diagnostic tools.
-   Evaluate support cases related to **customer complaints, prior repairs, warranty history, and software status**.
-   Perform **technical investigations and special follow‑ups** to support the organization’s aftersales operations.
-   Investigate and resolve **complex or critical repair cases**, including duplication and testing scenarios.
-   Conduct **root cause analysis** and clearly document findings and corrective actions.
-   Support **vehicle fire and collision investigations** when required.
-   Identify opportunities for **process improvement** and propose innovative technical solutions.
-   Interact professionally with technical teams and stakeholders, representing the brand with technical credibility.

## Requirements

-   Bachelor’s degree in **Engineering** (Automotive, Electrical, Electronic, Mechanical, Mechatronics, or related).
-   **5+ years of experience** in automotive field support, diagnostics, aftersales engineering, or technical support roles.
-   Strong expertise in **vehicle diagnostics**, manufacturer‑specific tools, and test equipment.
-   Advanced knowledge of **EV / HEV / PHEV / MHEV systems** and **high‑voltage systems**.
-   Solid background in **electrical and electronic automotive systems**.
-   Proven experience in **root cause analysis** and complex technical troubleshooting.
-   Ability to work **independently**, applying structured technical judgment.
-   Strong PC skills (Microsoft Office and technical/diagnostic software).
-   **Advanced English** (written and spoken).

## Benefits

Ofrecemos

-   Sueldo base
-   Seguro de Gastos Médicos Mayores (incluye plan dental y visión)
-   15 días de aguinaldo
-   25% de prima vacacional
-   12 días de vacaciones (A partir del primer año)
-   Seguro social
-   PTU/Reparto de utilidades
-   Vales de despensa quincenales

## Apply

[Apply at ALTEN MÉXICO](https://apply.workable.com/alten-mexico-1/j/5190946037/apply)

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