# Telehealth Care Navigator

> Altro Health · United States (Remote) · Full-time · Posted 2026-09-03

**Workplace:** remote

## Description

Altro powers the next generation of wellness businesses with clinical infrastructure built for growth.

We're building a platform that enables wellness businesses to offer clinical services they currently can't provide on their own, including blood testing, prescriptions, and peptides, supervised by a clinical team. Think Shopify for wellness businesses.

The team behind Altro has done this before: Harvard Business School MBAs and a second-time founder, alongside operators and executives who've taken startups through exits as founding-team members. We're backed by top venture capital firms.

The tailwinds are massive: Peptides going mainstream, GLP-1s unlocking the category, the longevity movement in full swing, and AI unlocking what wasn't possible a year ago.

We're still early. Which means every hire matters. Join at the ground floor, work directly with the founders, and be part of something rare: a company at the intersection of a massive market shift and the moment when AI is reshaping what small teams can build.

**What you'll do**

You'll work alongside our COO to keep clinical ops humming. You won't own the function — you'll be the extra set of eyes and hands that makes sure nothing slips.

**Specifically:**

1.  Execute clinical protocols — follow established clinical workflows for order processing, patient communication, and care coordination. Flag deviations early and escalate appropriately.
2.  Manage the daily order queue — monitor at-risk orders, coordinate with labs and pharmacies to keep fulfillment moving, and escalate before delays occur.
3.  Handle asynchronous patient messaging and phone line — triage inbound patient messages and respond in a warm, clinically-sound voice. You know when to answer, when to escalate, and when to loop in a clinician.
4.  Support internal care coordination — serve as the connective tissue between clinical, fulfillment, and partner teams as needed to provide clinical clarifications. Keep handoffs clean and nothing falling through the cracks.

## Requirements

**Who we're looking for**

-   Clinically fluent. MA, LVN/LPN, RN, or clinical coordinator background. You've reviewed scripts, handled patient comms, and know when to escalate.
-   4+ years of clinical experience, including at least 2 years in telehealth and async patient communication.
-   Excellent written and spoken English — your tone and clarity matter. You'll be communicating directly with US-based patients and partners.
-   Reliable in morning ET hours. This is non-negotiable — please don't apply if you can't work mornings New York time on weekdays.
-   Comfortable with startup chaos. Tools change, processes are half-built, and you're fine with that. Bonus if you've worked at a concierge clinic, telehealth company, or DTC health startup.
-   Detail-oriented. You catch issues early and document as you go.

**Compliance requirements**

-   Must be based in and work from the United States
-   Willing to sign a BAA and complete a background check before starting
-   Prior HIPAA training, or willing to complete it before starting
-   All patient communication stays in company systems

**Nice to have**

-   Professional Spanish fluency (spoken and written) — we serve a Spanish-speaking patient population and this is a meaningful differentiator
-   Experience with EHRs, telehealth platforms, or pharmacy/lab portals
-   Background in functional/longevity medicine, peptides, or hormone optimization
-   Customer service experience at a high-touch consumer brand
-   Weekend availability

## Benefits

### Logistics

-   Location: US-based, remote
-   Hours: Approx. 30-35hrs/week, with morning availability Eastern Time required
-   Rate: $25-$40/hour, depending on experience
-   Classification: 1099 independent contractor

## Apply

[Apply at Altro Health](https://apply.workable.com/altro/j/38D31F6EE8/apply)

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