# Sales Performance Analyst

> Amartha · South Jakarta, Indonesia · Full-time · Posted 2026-04-13

**Workplace:** on_site

**Department:** Payment Business

## Description

**About Amartha**

At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2026, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.

**About the role**

The Sales Performance Analyst will drive the performance of the field acquisition team by institutionalizing high-quality execution standards, developing Agent Partner (AP) capabilities, and optimizing organizational health. He/she will translate data into actionable SOPs and learning programs that ensure the field network team grows sustainably and efficiently.

**Job Description**

### 1\. Capability & Learning Development

-   Skill Gap Analysis: Identify core competency gaps within the field acquisition team through performance data and field shadowing.
-   Training Framework: Design and implement a continuous learning curriculum focusing on negotiation, territory management, and product knowledge.
-   Certification Programs: Establish a "Graduation" or "Tiering" system to incentivize AP to move from novice to expert levels.

### 2\. People & Organization Development

-   Performance Management: Design incentive schemes and KPIs that align with long-term network quality, not just short-term volume.
-   Organization Structure: Evaluate and recommend optimal spans of control for field leaders to ensure adequate coaching and supervision.
-   Retention Strategy: Analyze AP turnover and implement engagement initiatives to maintain a stable, high-performing field force.

### 3\. SOPs & Execution Excellence

-   Standardization: Develop and maintain end-to-end SOPs for the acquisition lifecycle—from prospecting and onboarding to first-transaction support.
-   Quality Assurance (QA): Create audit frameworks to ensure field agents are adhering to compliance and branding standards during the acquisition process.
-   Tool Optimization: Drive the adoption of SFA (Sales Force Automation) tools to ensure real-time reporting and eliminate manual bottlenecks.

## Requirements

-   Industry Experience: 3–5 years of experience in Sales Operations, Business Development, or Trade Marketing within FMCG, Telecommunications, or PPOB (Payment Point Online Bank).
-   Technical Proficiency: Advanced Excel/Google Sheets (Pivot tables, complex formulas).

-   Experience with CRM or SFA software (e.g., Salesforce, HubSpot, or proprietary field apps).
-   Basic knowledge of data visualization tools (Tableau, PowerBI, or Looker) is a plus.

-   Strategic Thinking: Proven ability to turn raw field data into a structured process or training module.
-   Communication: Strong ability to "speak the language" of both the boardroom (data/strategy) and the field (practical execution).
-   Adaptability: Comfortable spending time in the field to understand the reality of agent challenges.
-   Project Management: Ability to manage multiple stakeholders across HR, Marketing, and Sales.
-   Problem-Solving: A proactive approach to removing friction in the acquisition funnel.

_At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth._

_We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions._

## Apply

[Apply at Amartha](https://apply.workable.com/amartha/j/04623E1537/apply)

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