# Customer Service Representative

> American Concrete Products · Valley, United States · Full-time · Posted 2026-09-29

**Workplace:** on_site

**Department:** Office/Admin

## Description

American Concrete Products is a leading manufacturer of quality concrete products for various industries. We are currently seeking a Project Coordinator that will provide operations and customer service support function(s). 

**Primary Objective:** Support Sales with estimates and provide post-sale customer service.

**Critical Job Functions:**

-   Execute the production of estimates, price lists, proposals and solicit vendor quotes in order to bid projects.
-   Review and interpret construction documents (plans, specifications) and perform quantity takeoffs for estimates.
-   Communicates with Sales, Customers and Engineering Staff to ensure estimates are accurately submitted on deadline.
-   Communicates directly with customers about delivery dates, price change orders, add-ons, accessories or new scope.
-   Produces accurate bill-of-materials for estimates and/or structures being planned for production.
-   Assists with ERP System Part Creation, Sales Order Entry, Part and B.O.M. Maintenance across all sites.
-   Follows up on site-direct shipments from vendors, obtains and files Proof of Delivery (P.O.D.) and notifies customers.
-   Maintain library of vendor price-lists to ensure documentation is accurate and up-to-date.
-   Answer and return Customer phone calls in a timely manner and handle issues swiftly and professionally.

**Attributes**

-   Ability to interpret technical documentation (i.e. Construction Documents).
-   Ability to interface regularly with Customers over phone, email and web-conferences as needed.
-   Resourceful and information seeking, does not assume information will be provided to perform critical tasks.
-   Demonstrate ability to problem solve, think quickly and respond to Customers and Staff in a timely manner.
-   Displays a sense of urgency and professionalism when handling difficult Customer service issues or requests.
-   Ability to self-manage priorities and follow up with internal and external Customers.
-   Displays pride in work product and work ethic, strives to meet or exceed expectations and achieve results.
-   Self-starter who is engaged and interested in actively learning about the company’s products and processes.
-   Demonstrate enthusiasm and professionalism in every aspect of Customer and intercompany relations.

## Requirements

-   Strong communication skills (verbal and written).
-   Strong analytical/critical thinking skills.
-   Demonstrated proficiency in REVU Bluebeam required.  AutoCAD/REVIT a major plus but not required.
-   Manufacturing, engineering, mechanical and/or electrical control experience a major plus but not required.
-   Construction Specifications Institute (CSI) Certified Document Technologist (CDT) accreditation a major plus but not required.
-   4-year undergraduate degree a plus but not required.  Construction Management degree. a plus, but not required.
-   Strong computer experience and knowledge in MS Suite (Word, Excel, PowerPoint), Microsoft Sharepoint.
-   Job requires some out-of-town travel to jobsites and plants in other states, less than 10% of the time.

## Benefits

-   FULLTIME YEAR-ROUND WORK
-   Medical, Dental & Vision Benefit’s after 60 Days
-   Competitive Compensation & Profit Sharing
-   Available Over Time
-   401K with Match
-   Internal promotional opportunities
-   Company Sustainability – Since 1940

Enterprise Properties, Inc. and its subsidiaries are an equal opportunity employer that complies with EEOC rules and regulations. _American Concrete Products is part of the Enterprise Properties, Inc Family Pre-Employment Drug Screen, Criminal Background check, Reference check & Employment Verification are all part of our hiring process._

#ACPKS2021

## Apply

[Apply at American Concrete Products](https://apply.workable.com/american-concrete/j/ED98EBA45D/apply)

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