# IT Service Desk

> AMPLUS Technologies · Athens, Greece (Hybrid) · Full-time · Posted 2026-06-04

**Workplace:** hybrid

**Department:** IT

## Description

### Company Profile

**AMPLUS Technologies** is a pioneering, innovative and Great Place to Work Certified IT Company that implements high-quality projects across leading Financial Institutions, Telecommunication Companies, and Private sector organizations. With an upward evolution since the 2000s, we constantly offer integrated, end-to-end solutions through a client-driven approach.

On behalf of our major client in the Banking Sector we are currently looking for **Functional Support Specialists** to join the IT Service Desk team as external partners. The successful candidates will act as the first point of contact for IT-related requests, ensuring high-quality service for internal employees.

### Key Responsibilities

-   **First Point of Contact (L1):** Serve as the primary contact for internal bank employees via phone communication and the official IT ticketing system (e.g., SMAX).
-   **Incident Management:** Effectively receive, log, evaluate, and prioritize incoming IT requests and incidents, ensuring proper categorization and compliance with IT Service Management (ITSM) processes.
-   **First-Level Resolution & Escalation:** Resolve incidents at the first level (L1) where feasible, or guide users on basic banking applications and IT services. Ensure timely and accurate escalation to L2/L3 support groups while retaining ownership until final resolution.
-   **Knowledge Base Enrichment:** Actively contribute to the enhancement of the organization’s Knowledge Base by documenting known issues and solutions, driving continuous improvement.
-   **Compliance & Continuity:** Strictly adhere to the Bank’s information security policies, regulatory compliance guidelines, and overall IT Governance framework to ensure operational continuity.

## Requirements

-   **Proven Banking Experience:** Demonstrated professional experience within a banking environment is mandatory, accompanied by a solid understanding of banking operational workflows and applications.
-   **Service Desk Expertise:** Prior experience in IT Service Desk, Functional Support, or Call Center roles, with strong familiarity with ticketing tools and IT Service Management standards.
-   **Education:** B.Sc. in Information Technology, Computer Science, Finance, Banking Management, or an equivalent discipline.
-   **Analytical Skills:** Strong problem-solving abilities with a proven track record of managing requests based on strict deadlines and defined Quality Standards / KPIs (Response Time, First-Contact Resolution Rate, Logging Quality).
-   **Communication & Collaboration:** Excellent written and spoken fluency in Greek and English, combined with exceptional communication skills to collaborate effectively across multiple IT domains.
-   **Strict Adherence:** Ability to execute tasks methodically according to pre-defined procedures, priority levels, and Service Level Agreements (SLAs).

## Benefits

-   **Competitive Salary Packages** aligned with market standards.
-   **Comprehensive Induction Training** on the Bank's core applications, workflows, and specialized processes.
-   **Continuous Learning & Development** opportunities within a stable, modern, and challenging corporate environment.
-   **Monthly Meal Coupons** and participation in corporate mentorship programs.

_All applications will be treated in strict confidence!_

_In AMPLUS SA we apply our principles of fair and equitable treatment, non-discrimination and equal employment opportunity!_

## Apply

[Apply at AMPLUS Technologies](https://apply.workable.com/amplus/j/8F7035A449/apply)

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