# 3PL Account supervisor

> Ninja · Riyadh, Saudi Arabia · Full-time · Posted 2026-07-07

**Workplace:** on_site

**Department:** Grocery

## Description

### 3PL Account Supervisor

### About the Role

We are looking for a proactive and results-driven **3PL Account Supervisor** to join our Last Mile Operations team. In this role, you will manage relationships with third-party logistics (3PL) partners, ensure sufficient rider capacity, oversee onboarding activities, and support operational excellence. You will work closely with internal stakeholders and external suppliers to ensure smooth day-to-day operations and achieve service level targets.

### Key Responsibilities

-   Manage a portfolio of assigned 3PL suppliers and serve as their primary point of contact.
-   Build and maintain strong supplier relationships to support operational performance and compliance.
-   Monitor rider headcount and ensure suppliers meet forecasted capacity requirements.
-   Drive supplier fulfillment to achieve daily and weekly operational targets.
-   Coordinate the onboarding and activation of new 3PL riders, including document verification and system setup.
-   Deliver or coordinate rider training on company standards, app usage, SLAs, safety, and hygiene.
-   Resolve supplier-related issues, including payment inquiries, inactive riders, system issues, and documentation gaps.
-   Collaborate with Finance, Operations, and other internal teams to ensure timely issue resolution.
-   Track supplier performance, onboarding progress, and rider headcount.
-   Prepare regular reports and ensure compliance with company policies, SOPs, and operational standards.

## Requirements

-   High school diploma or equivalent required; Diploma or Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field is preferred.
-   Previous experience in logistics, last-mile delivery, or 3PL operations.
-   Experience managing supplier or vendor relationships is an advantage.
-   Strong communication, negotiation, and interpersonal skills.
-   Excellent problem-solving and organizational abilities.
-   Ability to manage multiple priorities in a fast-paced environment.
-   Proficiency in Microsoft Office, particularly Excel.
-   Familiarity with logistics or fleet management systems is a plus.
-   Good command of English; Arabic is an advantage.

## Apply

[Apply at Ninja](https://apply.workable.com/ananinja/j/0F9588C8B0/apply)

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