# Partner Support Specialist

> Ninja · Riyadh, Saudi Arabia · Full-time · Posted 2026-05-20

**Workplace:** on_site

**Department:** Operation

## Description

We are looking for a proactive and detail-oriented **Partner Support Specialist** to join our team. In this role, you will be the first point of contact for our partners (restaurants/merchants), ensuring their operations run smoothly by resolving issues quickly, maintaining high service quality, and driving continuous improvement.

This role is ideal for someone with a strong **quality mindset**, excellent problem-solving skills, and a passion for delivering outstanding partner experiences.

## Requirements

-   Minimum 1 year in customer/partner support, account coordination, or operations.
-   Confident troubleshooting skills.
-   Strong written and verbal communication in English (additional local language(s) a plus); able to simplify complex issues.
-   Organized, detail-oriented, and calm under pressure.
-   Experience with a ticketing system (e.g., Zendesk, Freshdesk), CRM, and basic spreadsheets for case notes and reporting.
-   Willingness to work shifts, evenings/weekends, and local holidays on a rotation as the business requires.

-   Strong **quality mindset.**
-   Ability to manage multiple tasks and prioritize effectively; ticket queues and chat/phone channels.

## Benefits

-   Be part of a fast-paced, impact-driven environment

-   Opportunity to grow into advanced support or quality-focused roles

-   Work closely with cross-functional teams to improve partner experience

## Apply

[Apply at Ninja](https://apply.workable.com/ananinja/j/2382B57248/apply)

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