# Fulfillment Planning Specialist

> Ninja · Riyadh, Saudi Arabia · Full-time · Posted 2026-11-09

**Workplace:** on_site

**Department:** Retail

## Description

We are looking for a Fulfillment Planning Specialist to manage store staffing across the assigned region. The role focuses on meeting staffing requirements, monitoring daily attendance, coordinating replacements, and working with third-party manpower providers to ensure shifts are covered.  
  
  
**Responsibilities**

-   Coordinate with third-party manpower providers to fill store associate positions based on the staffing plan for each city and store.
-   Track staffing progress and report coverage gaps to the Planning team and store management.
-   Monitor daily attendance, follow up on absences, late arrivals, and no-shows, and confirm replacements before shifts start.
-   Follow up on trainee onboarding and acceptance based on attendance and performance. Track trainee drop-off and coordinate with stores and manpower providers to address recurring issues.
-   Review shift schedules against the staffing plan, upload them to the system, and follow up on any changes or discrepancies.
-   Monitor store associate turnover, identify its causes, and work with store teams and manpower providers to improve retention.
-   Act as the main point of contact for manpower providers on staffing, documentation, and deployment. Review their performance against agreed service levels and escalate issues as needed.

## Requirements

-   2+ years of experience in manpower fulfillment, workforce coordination, or operations in quick commerce, retail, or logistics.
-   Experience coordinating staffing for high-volume, shift-based operations.
-   Experience working with third-party logistics (3PL) companies or outsourced manpower providers.
-   Proficiency in Microsoft Excel. Experience with workforce management or shift scheduling systems is a plus.
-   Strong follow-up and coordination skills across multiple stores and cities.
-   Strong communication skills in Arabic and English.
-   Bachelor’s degree or diploma in Human Resources, Business Administration, Operations Management, or a related field.
-   Willingness to travel within the assigned region for regular store visits.
-   Experience in dark store operations, fulfillment operations, or Ninja Ground Operations is a plus.

## Apply

[Apply at Ninja](https://apply.workable.com/ananinja/j/92380B26B8/apply)

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