# Returns Team Leader

> Ninja · Dammam, Saudi Arabia · — · Posted 2026-10-08

**Workplace:** on_site

**Department:** Supply Chain

## Description

We are looking for an experienced **Returns Team Leader** to join our **Warehouse team** and lead daily returns receiving, verification, inventory accuracy, product disposition, and team coordination activities.

### Responsibilities:

-   Lead daily **receiving and processing of returned products** within the Central Warehouse.
-   Verify returned quantities, item details, condition, return reasons, and supporting documents.
-   Ensure returned products are correctly recorded in **WMS/system records** and maintain full traceability.
-   Investigate and resolve **quantity, item, documentation, and inventory discrepancies** with Stock Control and relevant teams.
-   Ensure returned products are properly **segregated and classified** based on condition and approved disposition.
-   Coordinate with Quality Assurance for product condition assessment when required.
-   Ensure damaged, expired, rejected, or non-conforming products are not returned to available stock without proper approval.
-   Coordinate products approved for **restocking, supplier return, disposal, or other approved disposition**.
-   Lead and allocate daily tasks based on return volumes, workload, and operational priorities.
-   Monitor team **productivity, accuracy, attendance, and compliance** with warehouse procedures and safety standards.
-   Maintain accurate return records and prepare daily/periodic operational reports.
-   Monitor return KPIs, identify recurring issues, and support **process improvement initiatives**.
-   Escalate significant return issues, quality concerns, or operational delays to the Inbound Manager.

## Requirements

-   **3–5 years of relevant experience** in warehouse operations, returns, inbound, inventory control, or a related field.
-   Relevant **Warehouse, Inventory, Logistics, or Supply Chain certification** is an advantage.
-   Previous **Team Leader or operational coordination experience** is preferred.
-   Strong knowledge of **warehouse returns, receiving, product verification, and inventory movements**.
-   Experience handling returned products and verifying **quantity, condition, item details, and documentation**.
-   Good understanding of **inventory accuracy, stock discrepancies, and WMS transactions**.
-   Knowledge of **damaged stock, expiry control, product segregation, and disposition processes**.
-   Experience using **WMS and warehouse operational systems**.
-   Strong leadership and ability to coordinate frontline warehouse teams and allocate daily workload.
-   Good **problem-solving, communication, organization, and reporting skills**.
-   Ability to work in a **fast-paced, high-volume warehouse environment** and support rotational shifts, weekends, or public holidays when required.

## Apply

[Apply at Ninja](https://apply.workable.com/ananinja/j/A7C07529A6/apply)

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