# IT Service Desk Specialist

> Ninja · Riyadh, Saudi Arabia · — · Posted 2026-04-12

**Workplace:** on_site

## Description

We are looking for an **IT Service Desk Specialist** to provide first-line IT support, resolve technical issues, and manage service requests to ensure smooth and uninterrupted business operations.

Key Responsibilities:

-   Handle IT incidents through ticketing systems and provide first-line support.
-   Troubleshoot hardware, software, and network issues (desktops, laptops, printers).
-   Resolve issues within SLA and escalate complex cases when needed.
-   Manage user accounts (creation, access, password resets).
-   Support onboarding and offboarding processes.
-   Install, configure, and maintain devices and IT assets.
-   Maintain documentation, reports, and IT records.
-   Provide user support, guidance, and basic IT training.
-   Promote cybersecurity awareness and best practices.
-   Identify recurring issues and suggest improvements.

## Requirements

-   2–4 years of experience in IT support / service desk.
-   Bachelor’s degree in IT, Computer Science, or related field.
-   Strong troubleshooting skills (hardware, software, network basics).
-   Experience with ticketing systems (e.g., Jira, ServiceNow, Freshservice).
-   Familiarity with Microsoft 365 and Google Workspace.
-   Good communication skills and customer-oriented mindset

## Apply

[Apply at Ninja](https://apply.workable.com/ananinja/j/D88C0E1916/apply)

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