# Senior IT Support Specialist

> Ninja · Riyadh, Saudi Arabia · Full-time · Posted 2026-03-03

**Workplace:** on_site

**Department:** Grocery

## Description

The Senior IT Support Specialist is responsible for ensuring seamless IT operations across all company sites by delivering high-quality technical support and resolving complex issues. The role supervises the IT support team, coordinates with business and operational functions, and implements ITIL-based processes to maintain service continuity, enabling smooth and efficient business operations in a fast-paced retail and warehouse environment.

## Requirements

-   4+ years of experience in IT or technical support roles.
-   Strong troubleshooting skills for hardware, software, and operating systems.
-   Solid experience with ITIL processes, incident management, and helpdesk operations.
-   Experience supporting retail, warehouse, or logistics environments.
-   Bachelor’s degree in IT, Computer Science, or a related field.
-   ITIL Certification (required).
-   MS 365, Google Workspace, and Azure Fundamentals (AZ-900) knowledge.

## Apply

[Apply at Ninja](https://apply.workable.com/ananinja/j/DDDE69CE39/apply)

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