# Rider Support Supervisor

> Ninja · Riyadh, Saudi Arabia · Full-time · Posted 2026-04-13

**Workplace:** on_site

**Department:** Food

## Description

The Rider Support Supervisor is responsible for leading and managing the Rider Support team to ensure efficient handling of rider-related issues, delivering high-quality support, and maintaining operational excellence. This role focuses on improving rider experience, resolving escalations, and driving continuous performance improvements.

**Key Responsibilities:**

-   Supervise and lead a team of Rider Support agents.
-   Set daily priorities and ensure smooth workflow across support operations.
-   Monitor team performance, KPIs, and service quality standards.
-   Handle escalations related to technical issues, navigation errors, and operational challenges.
-   Analyze recurring rider issues and identify root causes.
-   Collaborate with Performance & Planning teams to implement sustainable solutions.
-   Ensure timely and effective resolution of all rider inquiries.
-   Conduct coaching sessions, training, and performance reviews for team members.
-   Maintain high levels of rider satisfaction and service quality.
-   Prepare reports and provide insights to management for decision-making.

## Requirements

-   Bachelor’s degree in Business Administration, Logistics, or related field.
-   2–4 years of experience in customer support or operations, preferably in logistics or last-mile delivery.
-   Previous experience in a supervisory or team lead role.
-   Strong problem-solving and analytical skills.
-   Excellent communication skills in Arabic and English.
-   Ability to work in a fast-paced, dynamic environment.
-   Proficiency in MS Office and reporting tools.
-   Experience in rider/courier operations or delivery platforms.
-   Knowledge of performance metrics and workforce management.
-   Strong leadership and coaching abilities.

## Benefits

-   Be part of a fast-paced, impact-driven environment

-   Opportunity to grow into advanced support or quality-focused roles

-   Work closely with cross-functional teams to improve partner experience

## Apply

[Apply at Ninja](https://apply.workable.com/ananinja/j/EBC3964309/apply)

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