# logistics Operations specialist

> Ninja · Seef, Bahrain · Full-time · Posted 2026-06-03

**Workplace:** on_site

**Department:** Customer Service

## Description

**To guarantee efficient order management and dispatching, ensuring timely deliveries through ongoing monitoring and swift action in the event of operational issues. This role also entails promptly receiving and addressing driver-related tickets to uphold operational continuity and service quality.**

**Duties & Responsibilities:**

**Dispatch Operations:**

**1\. Allocate and assign orders to the closest available driver, especially for delayed or pending orders.**

**2\. Confirm driver acceptance and ensure immediate departure toward the restaurant.**

**3\. Provide quick alternatives when drivers are unavailable and reassign orders as needed.**

**4\. Track order status throughout all operational phases.**

**5\. Act promptly to resolve any issues impacting delivery times.**

**6\. Collaborate with drivers, Customer Service, and Partner Care teams to address operational challenges effectively.**

**Driver Ticket Support:**

**1\. Promptly receive and resolve tickets related to drivers.**

**2\. Address delivery-related issues including delays, cancellations, order visibility problems, and distance concerns.**

**3\. Manage payment concerns involving cash and wallet transactions.**

**4\. Follow up on technical problems related to the application.**

**5\. Monitor affected drivers and process compensation according to policy when applicable.**

**6\. Coordinate with relevant departments to ensure timely resolution.**

## Benefits

-   Private Health Insurance

## Apply

[Apply at Ninja](https://apply.workable.com/ananinja/j/FBB565A242/apply)

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