# Service Excellence Team Lead

> Angkas · Makati City, Philippines · Full-time · Posted 2026-05-06

**Workplace:** on_site

**Department:** Service Excellence

## Description

-   Monitor team performance and identify areas for improvement.
-   Resolve team conflicts and address employee concerns.
-   Hire, train, Coach and develop SMEs and CE Associates
-   Conduct performance evaluations and provide regular feedback.
-   Handle escalated customer issues and complaints.
-   Help develop and implement service excellence strategies and initiatives.
-   Implement process changes to enhance efficiency and customer satisfaction.
-   Conduct quality assurance audits and provide feedback to the team.
-   Identify and address training needs based on quality assurance findings.
-   Reporting and analysis of data in your team or department

-   Adhere to company policy and procedures.
-   Achieve or exceed targets and other key objectives assigned by your Immediate Supervisor.
-   Participate in ongoing training and development programs.
-   Accept other associated responsibilities and projects as the need arises.

## Requirements

-   At least 2-3 years of team lead / people management experience
-   Proven track record of success in providing expert-level guidance and support
-   Excellent communication and presentation skills
-   Ability to work independently and as part of a team
-   Strong analytical and problem-solving skills

-   Amenability working as Support  POC during weekend  (rotation based)

**Competencies for the Job** 

-   **Data Analysis:** Strong ability to read, process, and analyze data accurately.
-   **Data Visualization:** Skilled at creating clean, easy-to-understand charts, graphs, and tables for management.
-   **Spreadsheet Expertise:** Advanced knowledge of Excel and Google Sheets, specifically using complex formulas (like XLOOKUP, INDEX/MATCH, and nested IFs).
-   **Problem Solving:** Able to easily spot data errors, fix them, and improve reporting processes.
-   **Communication:** Good at explaining technical data simply to non-technical team members.

## Benefits

Why join Angkas?

-   Freedom of work
-   Work life balance
-   Free meal and use of gym
-   Opportunities for promotion
-   Start-up environment
-   Multi-cultural and Agile work environment
-   Diversified use of technology

## Apply

[Apply at Angkas](https://apply.workable.com/angkas/j/66F1028536/apply)

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