# Customer Experience Associate

> Angkas · Makati City, Philippines · Full-time · Posted 2026-08-04

**Workplace:** on_site

**Department:** Service Excellence

## Description

Hey, mabuhay!

Thanks for dropping by. We know looking for the right gig can feel like being stuck in EDSA traffic , so we’ll keep it moving and get straight to the point .

With over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines . Our grand vision? To end poverty in the Philippines through revolutionary transportation solutions . We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.

Now, we're looking for a **Customer Experience Associate.**

Job description:

-   Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution.
-   Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
-   Support different Channels such as Telegram, Social Media, In-App, Email, and Chat
-   Provide personalized customer service by responding to the needs of the customers.
-   Participate in ongoing training and development programs.
-   Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
-   Adhere to company policies and procedures.

## Requirements

-   At least 6 moths to 1 year of customer service, support, or any client facing roles experience
-   Strong communication skills (oral and written) in **Tagalog and English**
-   Ability to converse in Bisaya is a plus
-   Amenable to working on a shifting schedule and working onsite

**REMINDERS: Please note that the screening process includes Typing Test (35 wpm) and Mock call Assessment.**

For all successful applicants, here's **what you can expect:**

-   Same day hiring, same day offer
-   Free pre-employment medical

## Benefits

**Why join Angkas?**

Work your way – Enjoy flexibility and the freedom to thrive in your role.  
Work-life balance – Build a career without sacrificing your personal life.  
Free perks – Fuel up with free meals and stay active with gym access.  
Grow fast – Unlock career advancement and promotion opportunities.  
Get rewarded – Earn a competitive salary with opportunities for pay increases.  
Start-up energy – Be part of a fast-moving, innovative team where your ideas matter.  
Global vibes – Collaborate with a diverse, multicultural team in an agile workplace.  
Tech-driven culture – Work with modern tools and cutting-edge technology that keep you ahead of the game.

**Where And How You Can Work**

Our Manila hub is the heart of our operations, keeping millions of commuters and riders connected across the metro . We don't believe in micromanaging your route . We trust our team to choose the balance that empowers them and their squad to crush their goals . Whether you’re collaborating onsite, working remotely from your favorite coffee shop, or doing a mix of both —we provide the flexibility; you bring the drive .

Ready to change how the Philippines moves? Let’s get this show on the road green light!

## Apply

[Apply at Angkas](https://apply.workable.com/angkas/j/8FA6D6D306/apply)

---
Powered by [Workable](https://www.workable.com)